Senior Analyst, Tax Processing

Role

An exciting opportunity to join the International Tax Services (ITS) group. The role will focus on supporting Northern Trust’s APAC client base. The successful candidate’s primary role will be to work with clients and client service representatives to effectively resolve withholding tax related queries. In addition the role will require the preparation of certain bespoke tax reporting and attendance at service review meeting to discuss any operational withholding tax matters of note.

The successful candidate will have a significant amount of direct interaction with clients and their associated client services teams. Interaction with other tax operations teams, the tax technical team and other relevant parties on a daily basis will also form part of this role. Responding quickly and professionally to all inquiries in an accurate and timely manner is central to this role. The successful candidate will continually aim to improve the service offered to clients.

The successful candidate will also take on appropriate tasks from the Team Manager or Team Lead and escalate issues as appropriate in a timely manner.

Principal Responsibilities

• Responding promptly, appropriately and accurately to queries received from clients and other partners within Northern Trust including client services and other tax operations teams.
• Building a knowledge base of clients serviced, particularly their inherent traits that impact international tax entitlements.
• Providing reporting/summaries to clients on a periodic or ad-hoc basis – This might include listing outstanding tax documentation, detailing the status of open tax reclaims etc.
• Reviewing draft client documentation as completed by the client and providing constructive and accurate feedback.
• Be aware of all service level agreements in place.
• To actively participate in Audits/Business Continuity exercises and to assist the Team Manager / Team Lead to ensure awareness in the team.
• Continuously meet and exceed the expectations and requirements of all clients.
• Work within a team with a strong willingness to assist others when required, building effective relationships with members of the team and other teams as well.
  

• Exceptional attention to detail, good core IT skills – Adobe, Excel, MS Office, Word etc.
• Demonstrated client servicing capabilities and excellent communication skills.
• Strong analytical and problem solving skills with logical thinking ability.
• Articulate and innovative with a demonstrated ability to navigate through obstacles, work under pressure and successfully deliver to tight deadlines in a fast moving business environment.
• Good organizational skills including the ability to manage conflicting priorities.
• Strong presentation skills, ability to get concepts over effectively.
• Excellent interpersonal skills. Ability to communicate effectively and professionally
• Previous experience in reviewing the work of others and also of reviewing and updating processes and/or controls
• Third level qualification and/or previous financial industry experience is desirable.
• CPA passer is preferred but not required.