GSK

P2P Service Delivery Lead with Ukrainian

Recruiter
GSK
Location
Poznan, Polônia
Salary
Competitive salary and bonus plan
Posted
25 May 2022
Closes
26 May 2022
Ref
330721
Approved employers
Approved employer
Contract type
Permanent
Hours
Full time
Experience level
Qualified accountant

‘Be You’ at GSK

At GSK, we're a company with a purpose to help people do more, feel better and live longer. We realise that our purpose starts with us. When we feel at our best, we perform at our best. Therefore, we want all applicants to be able to perform their best throughout the recruitment process.

We will be delighted to hear from talented individuals that align to our values. These are at the heart of everything we do and include: Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork.

When you set out on your adventure at GSK, we make a deal. You commit to living our values and expectations and performing against our Innovation, Performance and Trust priorities. In return, GSK commits to providing the right environment for you to thrive. Together, we build an environment where we can all thrive and focus on what matters most to each of us.

As a  modern employer, we empower you to be yourself, share ideas and work collaboratively.

P2P Service Delivery Lead with Ukrainian

We are looking for a P2P Service Delivery Lead with Ukrainian (SDL) to manage P2P Pharma or Consumer HC Operations from the European Finance Hub in Poznan. This includes responsibility for the P2P GSK Operations Centre (GOC) in Bucharest, Romania. This role will require knowledge and understanding of P2P E2E process, projects, as well as BPO oversight for activities, performed remotely via a Service provider.

In this role you will…

  • Cascading strategy and vision, control of daily workload whilst also developing and coaching the team in alignment with GSK values and expectations
  • Ensure ongoing high service delivery level, accountability and understanding for all processes performed by the delivery teams at the BPO locations
  • Overseeing transition of processes between teams, ensuring Go Live criteria are met and stabilization of activities post transition
  • Manage admin and access tasks associated with the process, including role access approvals for the BPO teams and approval of payments as the process requires
  • Escalating issues through Service Centre governance, where required
  • Working closely with third party providers, global or local process expert to ensure delivery in line with established service levels and service line strategy
  • Driving standard practices and consistency in service delivery across the region through GSK policies, tools and processes
  • Monitoring Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) Controls
  • Ensuring robust BCP and risk Management of internal controls and regulatory compliance are met through applicable policies, procedures and processes performed by BPO
  • Monitoring control testing results and ensuring mitigations plans are effective
  • Support/work with the relevant project team to deliver project deliverables related to P2P activities/area
  • Manage key stakeholders in your assigned business area or segment to ensure great working relationships and adherence to the process

Why you?

Qualifications & Skills:

  • University Degree in Finance, Accountancy, Business or related fields
  • Management or supervisory experience in a matrix organization, successfully delivering visual performance management and review knowledge of management accounting and reporting
  • Ability to collaborate with senior stakeholders on a daily basis
  • Experience of working in a control / SOX environment
  • FMCG / Pharmaceutical industry experience would be an asset
  • Previous experience in managing offshore service Team (nice to have)
  • Experience in P2P area desired
  • Excellent analytical skills
  • Ability to identify and resolve problems proactively and collaboratively
  • Outstanding communication skills and ability to interact with and influence users/vendors remotely
  • Fluency in English and Ukrainian

How you will be rewarded:

  • We are a high performing talented team who support our businesses in making the right decisions and driving GSK Finance towards best-in-class
  • Career with purpose - whatever it is you’re doing, you’ll be sharing our mission to improve the quality of human life, by enabling people to do more, feel better and live longer
  • Possibility of developing within the role and company’s structure within a fast-growing Finance Hub
  • Additional benefits (bonus plan, medical care, life insurance, pension scheme, home office allowance, sports card, recreation allowance, social fund)
  • Co-financing of employee’s education in partnership with world leading bodies in finance education ACCA and CIMA
  • 80% remote work available
  • Integration events
  • Career at one of the leading global healthcare companies
  • Supportive & friendly working environment
  • Corporate culture based on our values: patient focus, integrity, respect and transparency

Inclusion & Diversity at GSK:

Inclusion and diversity at GSK are key for our success. Here, you will thrive through bringing your unique experiences to both our company and the recruitment process. We want you to be you, feel good and keep growing your career.

GSK is an Equal Opportunity and Affirmative Action Employer. Applicants will travel through a transparent recruitment journey that adheres to all required employment standards and regulations. Beyond this, we commit to our values of integrity and respect towards every applicant.
We want to hear from you and support with any adjustments that you may require during the recruitment process. Please get in touch with our Recruitment Team (contact email) to further discuss this today.

We will request equal opportunities information from you and whilst disclosure is optional, we encourage you to be open, enabling us to monitor the inclusivity of our recruitment practices for the benefit of everyone. Your data will remain confidential, is never shared with our Hiring Managers and never affects the status of your application. *Local restrictions/legal requirements

For further information, and to apply, please visit our website via the “Apply” button below.

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