Operations Client Service, Associate 2

State Street.
Bangalore, India
Not disclosed
23 May 2022
27 May 2022
Contract type
Full time
Experience level
Qualified accountant

Who we are looking for:

Client Service representatives responsible for resolving queries and investigating issues from Investment Managers for funds managed at State Street

Why this role is important to us:

Perform both client facing and operational processing functions for Accounting and Custody. Research and resolve client inquires and service related requests. Escalating and directing issues for immediate remediation. On a daily and weekly basis execute many operational tasks as per deadlines.

What you will be responsible for:

  • Responsible for ensuring and reviewing all the CSO requirements such as Daily/weekly recon on Cash, Stock and Income.
  • On a daily basis identify failed & unmatched trades, reason for it and initiate the resolution process
  • Conduct independent research to gather and record data from internal systems. Interact with various internal and external teams as required to obtain the resolution.
  • Check for the cash flows, Swifts, Fax and follow up with internal/external teams.
  • Answer and/or review internal and external client queries in relation to accounting and custody. Analyze the problem and obtain and evaluate information to reach sound conclusions.

What we value:

These skills will help you succeed in this role:

  • Client focus: Act as a focal point of contact to maintain strong client relationship; actively participate in client meetings, and ensure team responds to client inquiries.
  • Leadership Focus: Leverage experience and technical expertise to support peers globally by providing guidance and training, and fully support and participate in all aspects of employee engagement.
  • Operational Efficiency Focus: Actively participate in an efficient and effective global operating model, collaborating with peers globally, and using standard technology, best practices, and optimal functions.
  • Performance Focus: Provide excellent service to clients through a results-oriented mindset
  • Quality & Risk Focus: Understand and minimize risk through adhering to standard and client specific operating procedures and through broad participation in the global training program. Focus on qualitative work, attention to detail with a thorough understanding of business impact and ways to minimize risk.

Education & Preferred Qualifications:

  • Competent to Expert (Technical) / Advanced Beginner with a Bachelor’s degree or equivalent work experience and a focus in Finance or related field preferred.
  • Good understanding and exposure to Capital markets.
  • Reconciliation in Accounting and Custody /Trade & settlements background. Graduate and above preferably in Finance

Additional requirements

  • Strong written and verbal communication skills (in English)
  • Computer literate & MS Office expert
  • Knowledge of SICAV funds and associated accounting
  • Advanced knowledge of cycle and settlement specificities for securities and cash
  • Strong time management skills
  • Flexibility in re-prioritizing tasks
  • Excellent Microsoft Excel and Word skills
  • Ability to perform effectively to strict deadlines

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer

For further information, and to apply, please visit our website via the “Apply” button below.

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