Client Service Operations Expert, Hybrid, Senior Associate

Who we are looking for

A professional with prior experience in Fund Accounting or Funds Operations-related environment who will focus on delivering reports to the Clients and will be directly working with the Clients.

Why this role is important to us

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

Your new role

The position is available within Luxembourg Reporting Team.

As a Client Service Operations Expert, Senior Associate you will perform and review Client Service related tasks on a highest level and in accordance with agreed quality standards. You supervise team in order to ensure that all deliverables are produced and dispatched on time and in accordance with client service level agreements and agreed quality standards.

This role can be performed in a hybrid model, where you can balance work from home and office to match your needs and role requirements.

As a Client Service Operations Expert you will perform the task in the following areas:

Management of service delivery:

• Take leading role with Team Supervisor in liaising with other sites on all aspects of service.
• Take responsibility for the quality and timeliness of service to assigned clients.
• Perform and monitor quality and internal controls for all team deliverables.
• Continually evaluate current processes to strive for increased efficiency.
• Plan and manage the daily processes and the effective utilization of resources.
• Identify issues and problems in service delivery and carry out necessary corrective actions, keeping the team and the Officer informed. Record issues in the issue log and track progress.
• Review corporate documentation on processes, procedures and controls, and evaluate the continuing effectiveness of these and related systems, initiating remedial action as necessary. Ensure documentation exists for any client-specific procedures.
• Participate in the development, testing and implementation of the new systems and products.
• Assist with planning and management of all relevant project work.

Client relationship management:

• Maintain close contact with the Manager, briefing him/her on all issues and problems, both actual and potential.
• Develop and maintain good relationships with relevant colleagues in service-support departments and contacts in the Donor Sites.
• Act as a focal point for contacts and meetings with other departments and external contacts.
• Participate in Service Reviews and ad hoc client/donor site meetings.
• Act as a source of technical expertise on State Street systems.
• Ensure appropriate training is provided for the team.

Communication:

• Establish and maintain good working relationships with the donor site and colleagues, communicating effectively with Client, Senior Management, PMO, project members, business units through formalized reporting and ad hoc liaison.
• Ensure that the Manager and others, as appropriate, are kept aware of all issues/problems/queries/work in progress that may impact upon the quality of service being given.
• Share your technical expertise and knowledge with the team during team meetings, 1:1 sessions with colleagues and during on the job training.
• Provide coaching, guidance and support to staff on technical, professional and client issues.

What we value

Desired experience and qualifications:

• Minimum 2 years of Fund Accounting/Administration/Custody related experience is preferred
• Master’s Degree in Finance, Accountancy or Business-related degree would be advantageous.
• Experience in working directly with client is preferred.

Skills and competencies:

• Very good working knowledge of Excel.
• Strong analytical skills.
• Ability to perform effectively within strict client deadlines.
• Advanced command of English and well-developed communication skills.
• Ability to work under pressure and to tight deadlines.
• Attention to detail crucial.
• Ability to work on one’s own initiative.

What we offer

• Permanent contract of employment from day one
• Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)
• VIP medical package for employees and their families (partner and children)
• Premium life insurance package and private pension plan
• Employee savings plan
• Multisport Card
• Wide range of soft skills training, technical workshops, language classes and development programs
• Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice
• Variety of well-being programs
• Technical or leadership career pathway

About State Street:

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

For further information, and to apply, please visit our website via the “Apply” button below.