Treasury Services - Client Service Account Manager - Associate

Payments provides solutions that enable J.P. Morgan clients to pay, receive, invest and finance their business activities every day. World's largest wholesale payments network - Treasury Services, Merchant Services, Trade and Commercial Card. We work with 135,000 global corporate, financial services, middle market, small business, government, and municipal organizations. Technology, insights and expertise along with innovation and controls enable us to offer global services and solutions. Our achievements:

• Process more than 106 million transactions worth $6 trillion daily
• Process payments in more than 120 currencies and receive payments in more than 40 countries
• 80% of Fortune 500 does business with us
• Ranked No. 1 in: USD clearer (per SWIFT)

Position Summary

The Client Service Account Manager (CSAM) is responsible for ensuring that JPMorgan Chase offers the highest standard of Client Service to assigned top-tier clients, acting as a primary point of contact for the bank's clients located in Singapore. The objective is to ensure that all client service related tasks are completed promptly with a high degree of quality and efficiency.

The primary role of the CSAM is to provide comprehensive account management service and escalation support. The CSAM will oversee the client relationship locally and/or globally and ensure that each J.P. Morgan branch delivers timely services and achieves detailed knowledge of their client support requirements.

Key Responsibilities

• Primary point of contact for clients for professional advice, complex enquiries, escalations, complaints, coordination of account maintenance and client corporate actions; across a full suite of cash management and liquidity products
• Enhance relationships with our most valuable clients through a proactive, segmented service model to ensure we anticipate client needs and can identify and realize additional revenue opportunities
• Understand clients' business to identify solutions on client issues, enhance client experience in partnership with Sales, Product, Implementations and Operations
• Deliver periodic Service Reviews, using data to understand and analyze client's transactional activities, client enquiries and identifying opportunities for operational efficiencies and product usage
• Support new implementations and transitions including monitoring of volume and revenue ramp-up of new deals.
• Provide client education and training on the bank's operational process, product functionalities and cyber security awareness
• Support Sales teams by delivering appropriate solutions early in the client prospecting and on-boarding processes and actively participating in significant new business opportunities
• Adheres to and ensures client's compliance with Bank risk policies/practices and educates clients on risk/legal requirements

Qualifications, skills and required experience

The successful candidate will need to have at least a Advanced/Specialist/Management/Graduate Diploma or equivalent , have proven skills in team work and client service experience

• At least 3 year experience in an established financial institution with Treasury Services experience (preferably in a client facing role)
• A strong understanding of the cash management business, products and operational procedures
• Detail orientated, team player, takes end to end ownership, drive for results to support/grow the business, sustain intensity & optimism while focusing on delivering excellent service to clients
• Good verbal and written communication skills, with proven ability to influence stakeholders and communicate clearly to effectively manage client relationships
• Demonstrates the ability to analyze situations, prioritize/troubleshoot issues and manage multiple tasks effectively
• Ability to work well within tight deadlines and good time management skills are required.
• Fluent written and spoken in English, and in Mandarin would be a plus to communicate with Mandarin speaking clients.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Medical authorities agree that being vaccinated is the best way to protect yourself, loved ones, colleagues and communities from COVID-19. To protect the health and safety of our employees, and for workforce planning purposes in line with the Ministry of Manpower's guidance, only vaccinated employees are able to enter our offices. In light of this, in order for the successful candidate to be able to enter the office, they must be either fully vaccinated against COVID-19 (as defined by the Singapore Ministry of Health at the time of commencing employment) or be certified by a medical practitioner as being medically ineligible to be fully vaccinated.