Client Relationship Manager

Jersey City, New Jersey, United States
20 May 2022
20 Jun 2022
Contract type
Full time
Experience level

About Northern Trust

Northern Trust Hedge Fund Services (NTHFS) is a leading provider of middle and back office services to hedge funds and other organizations with complex assets and strategies. NTHFS brings together powerful technology and highly skilled professionals to help our clients handle complexity and execute their strategies. With approximately $100 billion in assets under administration, NTHFS is one of the world’s fastest growing hedge fund administrators in the industry.

Join a team where your perspectives, critical thinking skills, and acquired subject matter expertise will directly contribute to servicing clients and help grow the NTHFS Regulatory Reporting practice. The team culture is entrepreneurial in nature and has the feel of a start-up embedded within the well-established Northern Trust brand. The group is continually looking for ways to improve efficiency and effectiveness, so the sharing of feedback and new ideas from every individual, analyst through senior manager, is imperative to achievement of practice goals.


Manages the administrative and relationship needs of institutional trust and commercial banking clients. Maintains and develops client relationships exploring opportunities to provide additional products or services. Responds to client inquiries and coordinates client activity.

Major Responsibilities:

  • Manages the administrative and relationship needs of institutional trust and commercial banking clients.
  • Maintains and develops client relationships exploring opportunities to provide additional products or services. Partners with other Client Managers and Relationship Managers to expand shared relationships.
  • Cultivates strong working relationships with client contacts. Demonstrates ability to add value by anticipating possible solutions and partnering with client to implement.
  • Responds to inquiries from clients and coordinates client activity.
  • Works with internal partners throughout the bank to facilitate implementation of solutions to client needs.
  • Documents services provided, specialized procedures, and on-going written communication with clients in managing daily activity.
  • Develops complete understanding of client's business, objectives, goals, and market challenges to ensure they are compatible with the bank's market strategy.
  • Counsels client on emerging issues, bank products/services, legal/regulatory changes, and general financial environment, translating the impact on client's activities and banking services.
  • Cross-sells bank products/services and participates in development of solutions to client needs, coordinates presentations, brings in experts when appropriate, and ensures smooth delivery of new services.
  • Manages and enhances client profitability. Monitors and evaluates credit worthiness.
  • Travels to client locations on a selected basis where revenue, new business opportunities, and/or servicing require a call.


  • 2-5 years experience in financial servicing/accounting fields, with client servicing background.
  • Knowledge of trust or asset management, treasury management, finance, and/or relevant business segment specific issues, usually acquired through work experience, is required to manage client relationships and consult on client needs.
  • Skills in negotiation, leadership, sales, and client servicing are necessary to service the client relationship.
  • Knowledge of applicable industry laws and regulations, usually acquired through prior experience, is required to evaluate credit and/or operating risk.
  • Knowledge of portfolio management concepts, usually acquired through formal education or experience, is needed to consult on client needs.

About Northern Trust:

Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally.With over 130 years of financial experience and nearly 20,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Working with Us:

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve!

We recognize the value of inclusion and diversity in culture, in thought, and inexperience, which is why we are honored to receive the following awards in 2021:

  • Gender Equality Index MemberBloomberg
  • Top Financial & Banking CompanyBlack EOE Journal, Hispanic Network Magazine, Professional WOMAN'S Magazine

We’d love to learn more about how your interests and experience could be a fit with one of America’s best banks and most sustainable companies! Build your career with us and apply today.

For further information, and to apply, please visit our website via the “Apply” button below.

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