Transfer Agency Operations Oversight Consultant (Hybrid Work)

London, UK
20 May 2022
20 Jun 2022
Contract type
Full time
Experience level
Qualified accountant

About Northern Trust:

Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience and nearly 20,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

As a Northern Trust employee (Partner), you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve.

We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why Forbes ranked us the top employer for Diversity in 2018.

Role/ Department:

The Transfer Agency department provides a third-party fund administration service to numerous fund management companies covering the full range of shareholder servicing functions including dealing, registration, settlements, distributions, commissions, and statements. This position is based out of London and will support the Operations teams to undertake oversight and governance in relation to ensuring the UK Transfer Agency’s compliance with a variety of local regulations across UK and Europe.

The key responsibilities of the role include:

This is a newly created role to assist the Operations Manager and will be a varied role working within the Operations team responsible for Incident Management, Issue Management, being involved in the Governance and Oversight of the offshore location. Dealing with Audit & Compliance reviews, due diligence reviews, reviewing client SLA’s, producing KPIs, preparing & presenting decks, chairing and minuting Governance meetings.

  • Management of all Incidents, preventative actions and root cause analysis.
  • Provide an independent review of Complaint trends and process enhancements improvements
  • Production of stats/KPI's as appropriate.
  • Perform deep dives and root cause analysis for issues, Incidents and Complaints.
  • Become a Data Privacy SME.
  • Maintain relations with third parties - including Clients and external auditors.
  • Maintain a close working relationship with other areas in Transfer Agency, including Settlements, AML, Fund Service Centre, Dealing, Box Management teams and other internal areas such as the Relationship Managers.
  • Review procedures, Terms of Reference and be able make recommendations for any necessary changes.
  • Become the SME for the Incident/breach reporting tool and be able to assist the teams and produce training decks and implement the training.
  • Oversight tasks performed by the India teams when/where applicable
  • Assisting in deep dive reviews/analysis as required with the objective of making improvements
  • Support and successfully implement any remediation or process improvements that are required across Transfer Agency
  • Be able to conduct a lessons learned review, identify improvements and work with the Ops teams to implement
  • Fulfill additional, relevant, tasks appropriate to the role and business requirements.

Skills/ Qualifications:

  • Good understanding of Transfer Agency processes i.e. Reconciliations, Settlements, Distributions, Registrations, Dealing & Box
  • Previous track record in process improvement with a view to developing/enhancing controls
  • Ability to review and resolve complex issues working under pressure meeting challenging deadlines
  • Demonstrate a detailed working knowledge of Cash Management, Reconciliations processes
  • An understanding of the CASS rules specially CASS 6, 7, 9 & 10
  • An understanding of the COBS & COLL rules would be desirable
  • Very strong verbal/written communication skills along with being very detailed orientated.
  • Ability to review and resolve complex issues working under pressure meeting challenging deadlines
  • Assertiveness: you will be expected to challenge Operations & Business teams globally to obtain required data and/or information
  • Presenting to senior management and stakeholders
  • Excellent planning and organisation skills with a flexible approach to work
  • Ability to work on own initiative and to set deadlines
  • Effective verbal reasoning and numeric skills
  • Good keyboard skills to include Excel, Word, PowerPoint & SharePoint with the ability to learn systems used within the business
  • Knowledge of collective investment scheme administration and the regulatory environment is highly desirable
  • Analytical skills are required to research and resolve enquiries

Core competencies

  • Interpersonal (relationship building, respectful, problem solving and understanding)
  • Communication (listening skills, oral communication skills, information sharing and written communication skills)
  • Self-management (adaptability, integrity, learning and trust builder)
  • Motivation (closure and result seeking)
  • Thinking (decision making, idea generation, inclusion and problem solving)
  • Organisational Knowledge (current knowledge, knowledge and understanding)
  • Client Service and Quality (quality, relationship building and client satisfaction)
  • Administration (coordination, execution, planning and time management)
  • Leadership (direction, idea generation, knowledge sharing and team recognition)


  • Employees are required to comply with the regulatory regime in which Northern Trust operates as appropriate to the above role.
  • Employees are expected to exercise due care and diligence, ensuring the areas the incumbent is responsible for are organised and controlled.
  • Employees are required to observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties.

Working with Us:

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and ethical companies. In return, we will support you with your personal and career goals in a number of ways:

Financial – Life Assurance, Disability Plan, Pension/ Gratuity, Annual Pay Review

Work life balance – Flexible Work Options, Incremental Annual Leave, Community Volunteer Days

Health & wellbeing – Private Medical Insurance, Active Sports & Social clubs (lunchtime and after-work groups), Employee Assistance Program

Professional development – Clear Career Path, Education Assistance, Recognition Programme, NT University (wide range of online, virtual & in-house training options) and employee-led Business Resource Councils dedicated to diversity and inclusion initiatives.

And finally

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

For further information, and to apply, please visit our website via the “Apply” button below.

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