Al-Futtaim Group

National_Customer Service Assistant

Cairo, EG
Competitive salary + benefits
19 May 2022
06 Jun 2022
Approved employers
Approved employer
Contract type
Full time
Experience level
Qualified accountant

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.


  • Follow Cash Handling Procedures to ensure accuracy whilst dealing with transactions.
  • Utilize information from Exchange & Refund System to detect and act upon or report to management regarding product faults and sales-related issues Contribute to the Exchanges and Returns action plan and take ownership for allocated deliverables.
  • Work in liaison with Department Management to identify solutions to resolve the root cause of customers' returns.


  • Prepare daily / weekly / monthly reports of transactions at the Exchange & Refund Desk for reconciliation purpose
  • Work closely with Customer Service Department for Complaint Handling and Customer Feedback logging onto system.
  • To communicate to customers the generous IKEA Refund Policy and explain all related details in a clear and informative manner.
    • Handle all Exchange & Refund customer transactions accurately, efficiently and whilst providing highest standards of Customer Service.
    • Ensure Exchange & Returns Desk is effectively equipped at all times with necessary documents and tools, always available to serve customers throughout the day.
    • Gain knowledge on how to assemble IKEA products, to assist customers who have difficulties assembling products and exchange component parts when they are needed


Minimum Qualifications and Knowledge:

  • Commerce/ Accounting background an advantage


Minimum Experience:

  • 2-3 years experience in handling till transaction

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

For further information, and to apply, please visit our website via the “Apply” button below.

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