Product Support Senior Specialist

At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can. Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client’s financial well-being.

If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you.

Join us as Product Support Senior Specialist!

As a Product Support Senior Specialist, you will work both independently and with multi-domiciliary and multi-disciplinary teams. You will be providing technical support to the department by working with department staff and systems personnel in the analysis, design and support of proposed and existing applications. You will be assisting in the implementation of new applications and participating along to user testing, user training and documentation of changes in operational procedures.

Key responsibilities include:

• Supporting existing user applications including but not limited to eFront.
• Participating in analyzing and designing automated solutions to business problems.
• Build SME knowledge to compliment Client Service, Alts Product in execution of investment case projects and deliverables.
• Review operational issues with to identify product gaps and follow through on effective problem resolution with the supporting departments.
• Determine how changing business needs affect associated systems, products and processes.
• Propose insightful, knowledgeable, and effective solutions to business, operational and system problems.

Qualifications & Skills:

• Bachelor’s degree or equivalent required.
• Fluency in English.
• Core business analytics skills including critical thinking, problem solving and ability to perform thorough root cause analysis.
• Communicate professionally, and constructively to effectively address and resolve problems with other sections and departments
• Ability to work independently, in a team environment and effectively with virtual team.
• Ability to adapt and work in changing environment and quickly under pressure.
• Understanding of fund accounting operations and financial knowledge.
• Ability to manage multiple and competing priorities and to learn and adapt to new products, technologies and models
• Experience in Alternatives servicing will be considered a distinct advantage.
• Working knowledge of eFront will be an asset.
• Strong written, verbal and presentation skills

What We Offer:

• A collaborative environment that enables you to step outside your role to add value wherever you can.
• Direct access to clients, information and experts across all business areas around the world.
• Opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm.
• A culture of inclusion that values each employee’s unique perspective.
• High-quality benefits program emphasizing good health, financial security, and peace of mind.
• Rewarding work with the flexibility to enjoy personal and family experiences at every career stage.
• Volunteer opportunities to give back to your community and help transform the lives of others.

For further information, and to apply, please visit our website via the “Apply” button below.