Operations Client Service - Senior Associate

Recruiter
State Street.
Location
Hyderabad, India
Salary
Not disclosed
Posted
18 May 2022
Closes
23 May 2022
Ref
R-703685
Contract type
Permanent
Hours
Full time
Experience level
Qualified accountant
  • Manage the day-to-day activities of a functional/oversight team by monitoring, reviewing and validating all daily activity to ensure accuracy and timeliness in calculations and processing, as well as adherence to controls
  • Provide timely accurate management reporting and issue log maintenance, under moderate supervision
  • Research and resolve exceptions and issues
  • Escalate unresolved issues to management as required
  • Reconcile and resolve discrepancies with other Shared Service teams, external clients and Client Operations as needed
  • Ensure all inquiries are resolved in a timely and accurate manner and communicates effectively with client when necessary
  • Ensure appropriate records of daily and monthly activities are kept
  • Coordinate effective and timely flow of critical information to all relevant parties and follows up on administrative details within the department
  • Oversee the adherence to Standard Operating Procedures
  • Maintain knowledge of current alternative procedures and processes
  • Assist with workflow management and technology enhancement, make suggestions to streamline operations
  • Document any updates or changes to formal procedures, databases, etc.
  • Participate in projects as well as prepare and verify information for those various projects/special requests as directed
  • Train, develop and motivate new staff
  • Coordinate and supervise work efforts when multiple Associates are needed to complete work
  • Provide coaching and development opportunities to staff, participate in individual on-going training and development
  • During the course of normal day to day operations, responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures.
  • Perform duties of Associates if required, perform other duties as assigned.

What we value:

These skills will help you succeed in this role:

  • Client focus: – Act as a focal point of contact to maintain strong client relationship; actively participate in client meetings, and ensure team responds to client inquiries.
  • Leadership Focus – Leverage experience and technical expertise to support peers globally by providing guidance and training, and fully support and participate in all aspects of employee engagement.
  • Operational Efficiency Focus: Actively participate in an efficient and effective global operating model, collaborating with peers globally, and using standard technology, best practices, and optimal functions.
  • Performance Focus: Provide excellent service to clients through a results-oriented mindset
  • Quality & Risk Focus: Understand and minimize risk through adhering to standard and client specific operating procedures and through broad participation in the global training program. Focus on qualitative work, attention to detail with a thorough understanding of business impact and ways to minimize risk.

Qualifications:

  • Equivalent to a BS degree in Finance, Business or related field.
  • At least 6 years of related Custody and/or Fund Accounting experience
  • Knowledge of securities language and legal requirements.
  • Good interpersonal, organizational and management skills.
  • Solid understanding of operational functions within Custody and/or Fund Accounting

Additional requirements:

  • Must have strong Excel and PowerPoint skills
  • Must be able to work in a fast paced environment with global stakeholders and possess exceptional ability to prioritize work priorities.
  • Must possess strong verbal and written communication skills.
  • Must have the initiative and capability to collaborate with a diverse stakeholder base to deliver timely and high quality output
  • Must be highly organized with strong attention to detail

For further information, and to apply, please visit our website via the “Apply” button below.

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