MI SAS Analyst

This MI SAS Analyst role is to be a subject matter expert providing insight and analysis on credit risk to key stakeholders through monitoring and identifying trends. Responsible for owning the process of extracting consistent and accurate data, which may subsequently be used to drive business decisions. Based in Milton Keynes this an exciting role with parking and good transport links

Client Details

Based in Milton Keynes this market leader have an excellent culture of providing and encouraging professional and personal development through study support and training courses. With links to the Science and research sector this client are offering the right MI SAS Analyst a great stable and long term position offering exposure and mentoring into a management role longer term

Description

MI SAS Analyst specific responsibilities

• To carry out "what-if" scenarios, present findings and analyse options and impacts of credit risk decisions.

• To compile and manipulate large, complex datasets, analyse results and provide actionable recommendations.

• To gain an excellent understanding of the various sources of performance data, their availability, limitations and strengths.

• To combine data sources in order to deliver multi-dimensional insight into the contact centre operation.

• To support the planning team by providing timely, accurate and usable data.

• In conjunction with the MI Development Analyst and Reporting Analyst, to design a suite of MI reports which provide regular insight into key business drivers.

• To investigate and comment on MI outcomes, communicating to the wider team and areas impacted.

• To collate and maintain historical information and to validate the accuracy of data feeds in order to ensure high-quality outputs.

• To share best practice and expertise with the wider team, building on existing knowledge and experience.

• To proactively disseminate information received, formally or informally, to ensure appropriate and timely sharing of knowledge across the service.

• To participate actively in or manage one-off projects relating to the work of the service.

• To support the Centre Managers, Service Co-ordinators, Team Leaders and Resource Planning team by providing appropriate and timely information and advice to contribute to the smooth running of the Operation.

• To ensure compliance with all company systems and procedures.

• To ensure that all team members are cognizant of and follow the procedures for protecting the integrity of data collated.
• To keep abreast of all relevant MI tools and methods to enhance statistical reporting methodology and results.

Profile

Essential:

• Extensive experience as an MI and Insight Analyst in a multi-channel contact centre using workforce management software or exposure to credit risk is equally as important
• Extensive SAS capability
• Microsoft Access, Excel, VBA, Word and PowerPoint to an advanced standard
• Strong information and data management skills, with the ability to gather, analyse, interpret, structure and present information effectively, in order to meet the needs of the intended audience.
• Experience of SAS reporting
• Extensive experience and competence in MS Excel and Access
• Experience of using WFM packages to inform decision making

Job Offer

Great benefits package including flexi hours, on-site childcare facilities, parking, strong transport links and a culture conducive to professional development