Payroll Manager

Recruiter
Page Personnel
Location
East Sussex, Lewes
Salary
Competitive
Posted
11 May 2022
Closes
25 May 2022
Ref
JN -032022-5399264
Contact
Owen Hixson
Job role
Finance manager
Sector
Public sector
Contract type
Permanent
Hours
Full time
Experience level
Part qualified

As the Payroll Manager, you will be leading a team of Payroll Officers and Administrators to deliver a first class payroll service.

Client Details

My client are a well established organisation based in Lewes and offering hybrid working.

Description

As the Payroll Manager, your role responsibilities will include:


  • Manage and oversee the processing of the monthly payroll in an accurate, compliant and timely manner and provide specialist support to the team. Ensuring regular audit reports and reconciliations are undertaken.
  • Recruit, induct, develop and support a team delivering payroll services, ensuring resolution of enquiries, complaints and request for services at the earliest possible opportunity.
  • Optimise service provision and administrative support.
  • Managing payroll workflows to meet operational requirements and monitor the changing needs of the service, liaising with internal and external customers to identify areas for improvement and make recommendations for service improvement and implementing those improvements.
  • Maintain strong and effective relationships with stakeholders, foster positive and harmonious working relationships with those contacted in the course of work.
  • Provide excellent customer service. Receive, investigate and respond to difficult and sensitive problems and complaints in a professional and sensitive manner and take necessary corrective action
  • Ensure the team follow established procedures for each service request, including logging, processing and progress chasing enquiries, adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximise customer satisfaction
  • Manage and troubleshoot areas of poor team performance and attendance utilising the systems and processes available, identifying effective solutions to resolve issues both in the immediate future and for the longer term
  • Assist with requests from the Pension Scheme Administrators for pension forecasting, providing end of year reporting and assist the Pension team in the resolutions of issues
  • Ensuring all payroll and pension information and records are maintained in accordance with GDPR. Supporting internal and external audits relating to payroll
  • Assist in any systems testing required, ensuring system changes are applied correctly. Working as a part of the ERP project team to implement the new integrated solution in a controlled and timely manner
  • Assist and support the Pay Office Manager with on-going issues and projects and undertake other duties appropriate to the grade and character of work as may be reasonably required

    • Profile

    To be successful in your application for Payroll Manager, you should be:

    • A payroll related qualification or qualified by experience
    • Educated to A level standard or equivalent minimum
    • Substantial experience in a payroll environment, and an understanding of the principles, practices, and techniques of payroll, demonstrate an understand and action manual calculations and have a good knowledge of the whole payroll process including reconciliations and payments to third parties
    • Experience of supporting a Manager, leading/coaching a team and being able to deal with a range of queries of a pay related nature
    • Experience of developing and improving relationships to improve the overall performance and efficiency and develop strong working relationships
    • Experience of managing/progressing pay related projects or issues that may impact the organisation
    • Supervisory experience within a service centre environment, and the ability to demonstrate the skills required for the effective recruitment, selection and supervision of a team
    • Experience in providing advice and guidance to senior managers on payroll related matters

    Job Offer

    If you are successful, you should expect:

    • Competitive Salary
    • Great Benefits
    • Hybrid Working

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