Client Service - VP

Recruiter
State Street.
Location
Quincy, Massachusetts
Salary
Not disclosed
Posted
11 May 2022
Closes
23 May 2022
Ref
R-702503
Contract type
Permanent
Hours
Full time
Experience level
Manager

Who we are looking for

Manages the performance of assigned teams and relationships. Proactively develops and maintains external and internal relationships. Oversees and sets strategy for teams delivering service to clients specifically inquiry management. Develops understanding of clients strategies and seeks business solutions to meet their needs. Leads the development of department objectives and oversees implementation. Serves as a representative of the department in client settings.

What you will be responsible for

  • Drive execution of initiatives.
  • Ensures day to day client service operations are running effectively and meeting department and client needs.
  • Drive execution of initiatives.
  • Develop strong and positive working relationships with business areas and clients.
  • Create strategy and set goals for client service unit.
  • Evaluate performance vs. client expectations.
  • Identify opportunities to enhance the client experience.
  • Manage internal and external client perception of services delivered and operations for which support is provided.
  • Supervises, typically with operational focus, in area of functional expertise. Develops and establishes operational policies within area managed. May participate in development of functional strategy
  • Manages activities of a broad functional area through first level managers and exempt specialists. Has overall responsibility for, schedules, and performance standards for the organizational unit
  • Participates in the development of overall objectives and long term goals of the organization: Faulty decisions would normally have a serious effect on the success of functional, divisional, or company operations

Education & Preferred Qualifications

  • BS/BA degree required. MBA desirable
  • Must have a minimum of 7-10 years of related experience, preferably in financial services industry.
  • Experience in relationship management, strong verbal and written communications skills, and some experience with presentations a must.
  • Must possess leadership and management skills.
  • Knowledge of computer systems, financial operations and/or mutual fund and related industries a plus.
  • Ability to travel up to 25%.

About State Street

What we do.State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow.We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility.We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

COVID-19 Protocols: Complying with State Street’s COVID-19 protocols is a condition of employment. Those requirements may vary depending on circumstances and legal requirements, and may include, without limitation, a requirement to be vaccinated (or have an accommodation), to disclose vaccination status, to provide evidence of vaccination status, etc.

For further information, and to apply, please visit our website via the “Apply” button below.

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