Sr Account Manager, Banking

The key responsibilities of the role include:

Under direct supervision responsible for coordinating the account administration for Banking clients; responds to client inquiries, produces reports and oversees transaction processing. Also responsible for assisting Private Bankers in business development; creating client presentations and coordinating with the CSST servicing team.

1. Coordinates with CSST to execute daily client transaction activity and transaction processing including fees, payments and borrowing; handles inquiry resolution; obtains appropriate documentation necessary for credit underwriting, monitoring and credit file maintenance; requests and ensures systems information is up-to-date; execution of client servicing events, communicating with clients and other internal and external partners
2. Coordinates with the CSST team on deposit related transaction processing including account opening, exception clearing, overdrafts, etc.
3. Oversees development of appropriate action plans for client servicing and coordinates with other team members across disciplines to ensure execution and follow-up
4. Documents services provided, specialized procedures and ongoing written communications with client as appropriate in managing daily activity
5. Develops clear understanding of clients need behind service requests and communicates to service partners. Obtains appropriate information from partners and client to facilitate service changes or transactions
6. Assists Private Bankers with internal administration of accounts, business development and client presentations for Banking
7. Identifies service efficiency enhancements, process improvements and service delivery using creative and proactive measures
8. Communicates with clients regularly to inform them of account set-up or status, past due loans, document requests or other information
9. Develops and maintains working knowledge of loan agreements, financial statements and other documentation required to monitor client relationships
10. Well versed in the compliance requirements for new accounts and relationships. Prepares compliance certificates, monitors loan document deficiencies and reviews compliance reports for adherence to policy and procedures
11. Reviews loan documents, submits loan requests for evaluation, may attend loan closings to help review documentation with clients, follows up on missing loan documentation
12. Develops and maintains a working knowledge of various business applications critical to relationship management including client on-line tools
13. Participates in inter-discipline training within the office/region. Acts as a technical resource or expert for other account managers on process or procedures for delivery of service
14. Coordinates commercial/custom approval process by submitting requests for underwriting and loan documentation
15. Coordinates due diligence on loans such as obtaining money market rates, ordering of appraisals and other items necessary for loan booking
16. Proactively engages in the renewal process by reviewing reports of maturing credits and coordinates the receipt of required information from client for renewal process
17. Responsible for identifying and resolving problems within established guidelines
18. Expected to use some initiative but refer more complex problems to supervisors/experts
19. Works effectively as a team member but also independently
20. Knowledgeable of the core aspects of the job
21. Working towards becoming proficient in all areas of the job
22. Running and creating formal reports

The successful candidate will benefit from having:

• 5 years’ experience, or equivalent, in financial servicing/accounting fields with client servicing background
• Knowledge of banking products and services is required.
• Knowledge of internal banking functions. Analytical, problem solving, and organizational skills required

About Northern Trust:

Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience and nearly 20,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Working with Us:

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve!

We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why Forbes ranked us the top employer for Diversity in 2018.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and ethical companies. Build your career with us and apply today.

For further information, and to apply, please visit our website via the “Apply” button below.