IMS Business Operations – BPM Team / Business Analyst, Assistant Vice President

State Street.
Quincy, Massachusetts
Not disclosed
25 Apr 2022
25 May 2022
Contract type
Full time
Experience level

Who we are looking for

Business analyst role supporting internal business operation projects with ability to co-ordinate with and organize analysts in other locations as well as locally. Key participation in strategic Projects, and initiatives as representative of the wider business operations teams, with Project Management ownership supporting the business, for agreed projects with return on investment. Actively review business process pain points, manage and report exceptions in the ‘STP’ process, reporting key issues for management agreement to start feasibility studies. Escalate and repair immediate and urgent identified risk issues when necessary. Identify opportunities for process improvement and process efficiency. Constant review with business managers, and Internal MIS/KRI, to monitor where processes can be enhanced.

Why this role is important to us

The team you will be joining is a part of Global Delivery. State Street gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, State Street tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

  • To document, analyze, review and support all STP and Internal Business Operations projects, covering feasibility studies, Return On Investment (ROI) business cases, project plans and delivery of operational readiness from internal agreed directives supporting business operations and delivering to the business owners.
  • To provide support to the IMS Business Operations teams in relation to project changes to processes and improvements. Monitor, track and document the conversion projects and progress with core documents and regular updates.
  • A first class service to be provided in support of the business group within IMS and to the clients of IMS
  • To continually review and, where appropriate, improve current working practices as part of projects creation and changes to the business gaining efficiencies where possible.
  • Maintain task listing and project updates into project plans, keeping lead PM, or Business Owner aware of all data regarding external entities, internal entities and project preparation and implementation.
  • Track projects and post implementation benefits to ensure data is available to management for ROI
  • To keep abreast of market changes and developments, and internal system developments ensuring that all new processes align to best capability and practices
  • Assist BAU with procedure changes and reviews and client specific processes improvements.

Individual contributor

  • Display a culture of individual ownership of tasks to embed a clear individual sense of accountability in performing the role
  • Ensure that the highest level of the Code of Conduct is displayed in your behavior
  • Provide appropriate management information as required to support business unit decision making
  • Support the ‘Risk Excellence’ culture within the business
  • Adhere to limits of delegation and escalation procedures required by your manager so that you comply with internal policies and external regulations

Authorisation and escalation:

The functionally specific VP/AVP/Officer Information Services UK may delegate responsibility for functional processes to the respective Senior Associate, Associate 1 or 2 within Information Services UK, Business Operations EMEA in order to complete all daily tasks.

Significant matters will be escalated to through the team AVP/Officer to senior management, the GS UKMEA SMC, relevant functional heads, the IMS ORCF and to legal entity boards as appropriate.

What we value

These skills will help you succeed in this role

All of the competencies listed are important and should be used to define the evidence that would be required for the selection process.

Managing the Business: The ability to take a broad perspective, seeking and identifying opportunities for new initiatives and the ability to evaluate and improve processes in order to add value to the business.

Analytical Thinking: The ability to gather information, test propositions and connect related and unrelated matters in preparation for decision-making. The ability to clearly present the rationale for decisions.

Decision-Making: The ability to use sound judgement to provide recommendations and make decisions that add value to the business.

Technical Ability: The ability to apply well developed technical skills to meet all the needs of the IMS Shared Services Teams. Will initiate change and projects and be responsible for the implementation from end to end, in procedures and working methods.

Communication: The ability to present information effectively to the rest of the team and to provide written reports to the Manager, and to communicate effectively at all levels of the business.

Team Work: The ability to work effectively as part of a team, but also the ability to lead and motivate. Ability to resolve conflicts.

Organisation & Administration: The ability to organise work effectively, plan ahead and consider alternative options or strategies. Ability to compile and produce detailed reports, task lists and minutes, identifying key risk areas and highlighting progress of projects.

The characteristics which underpin competent performance:

Flexibility: The ability to accept and adept to change handling new and/or unfamiliar situations effectively.

Independence: The ability to adjust ones views in the light of changing circumstances.

Resilience: the ability to withstand pressure, willingly working extended hours as and when necessary.

Assertive: direct discussion assertively but with understanding of how others need to receive information and without aggression

Integrity: Maintain a professional and trustworthy approach to all role requirements

Education & preferred qualifications

  • Detailed knowledge of Investment Instruments, i.e. Equities, Bonds and Foreign Exchange, and knowledge/awareness of related asset servicing impacts.
  • A minimum of five years Investments experience, two of which should have been involved in project work.
  • Experience and ability to drive delivery and meet targets.
  • Detailed knowledge of trade support and asset servicing processes.
  • Previous testing ability, exposure and experience would be an advantage
  • Knowledge of current market ISITC code of practice.
  • Computer literate – Excel to intermediate / advanced level. Power point to intermediate level. Microsoft project and Visio
  • Extensive knowledge of ETC/STP is extremely beneficial

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

COVID-19 Protocols: Complying with State Street’s COVID-19 protocols is a condition of employment. Those requirements may vary depending on circumstances and legal requirements, and may include, without limitation, a requirement to be vaccinated (or have an accommodation), to disclose vaccination status, to provide evidence of vaccination status, etc.

For further information, and to apply, please visit our website via the “Apply” button below.

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