Shared Services Clerk

JOB VACANCY Shared Services Clerk ________ A vacancy has arisen for a Shared Services Cler k at Glanbia Business Services in Dungarvan. This is a temporary position and will report to the AP Lead. Role Summary This role will be supporting the Business Contact Centre team in the SSC, and our colleagues in the business, but the role of the Shared Services Clerk will require the flexibility to perform work for other teams in the Shared Services Centre subject to business needs. Key Elements of the Role Preparing invoices for scanning Perform Archiving duties Resolve AP and AR queries via e-mail and telephone Establish and maintain a positive relationship with other departments and colleagues Communicate and follow up effectively with stakeholders on issues & resolution Adheres to all department and company policies and procedures; and meets defined goals and activity metrics Perform ad-hoc analysis, projects and any other assigned tasks and duties as directed, to support the Shared Services Centre. Requirements Qualifications Accounts Payable, Administration experience Associates or other two year degree preferred Skills & Experience Accounts Payable experience, preferably in a Shared Services environment. Strong verbal and written communication skills with the ability to communicate in fluent English, in a clear manner to colleagues and customers. SAP experience an advantage High attention to detail and ability to handle large data with an excellent degree of accuracy. Strong organizational and communication skills required Proficient with Microsoft Office Suite, especially Word and Excel Proficient personal computer skills, including electronic mail, record keeping, routing database activity, work processing, spreadsheet Ability to build & maintain relationships Competencies Customer Focus - Has a service mind-set - goes the extra mile to show support and service for colleagues, internal and external customers. Looks for opportunities not only to resolve issues but helping to avoid them recurring again. Handles complex issues and potential complaints diligently and professionally. Personal development - Shows insight and interest in self-development, pro-actively seeking learning opportunities and feedback from others in order to develop and improve. Willingly shares knowledge, skills and guidance with others. Collaboration - Understands the value and importance of collaboration, building internal network of relationships with peers, supervisors, and mentors. Develops rapport with others by demonstrating an understanding of their concerns, needs and issues. A team player, who has the ability to make it fun while getting the job done. Results oriented - Works at a fast pace and in an efficient manner to deliver what is expected on time to a high standard. Actively seeks solutions to problems to ensure delivery of goals. Ability to work on own initiative and multitask. Business insight - Broadly understands Glanbia's strategic direction, priorities and the drivers behind them ('the why'). Understands how own role contributes to the success of the team and the achievement of Glanbia's priorities.