Operations Client Service Associate 2

State Street.
Hyderabad, India
Not disclosed
28 Jan 2022
31 Jan 2022
Contract type
Full time
Experience level
Qualified accountant

Job Description

Who we are looking for:

Looking for professional who understand and manages the processes related to account openings for new clients, establishes accounts in new markets for existing clients, converts existing fund accounts into State Street's custody from other global custodians' custody, and oversees account opening amendments and closings.

Why this role is important to us:

The team you will be joining is a part of State Street Corporation, deals directly with State street Client’s to process Accounts in various Markets. The Market opening Team monitors the progress of the account openings and actively communicate with our sub-custodians and our clients to ensure that the account opening process is completed in a timely manner.

What you will be responsible for:

  • Work with Client & Client service teams and Local sub-custodian banks to facilitate client account openings, closings, conversions, renewals and amendment requests.
  • Act as Technical resource for Client to open Markets
  • Interprets client needs and works to meet those needs
  • Negotiate with sub-custodian on the documentation
  • Participate in Market projects and continuous improvement initiatives
  • Performs review of team’s work
  • Assist in managing all client escalations
  • Resolve issues and prioritize actions in the absence of the managers.
  • Share responsibility with manager for accurate and timely processing for deliverables and for coaching and development of staff
  • Contributes actively in team activities, sharing experience and ideas
  • Understanding of global custody and/or international markets a plus
  • Assisting with assigning daily work and running our group email box.
  • Facilitates meetings with clients, sub-custodians and impacted SSB parties to ensure high levels of service are maintained
  • Ability to recognize and prioritize issues through daily updates, ensuring work is completed within established timeframes
  • Working closely with internal teams during the onboarding process confirming requirements and addressing their inquiries.
  • Assist in daily/weekly/monthly reporting.

What we value:

These skills will help you succeed in this role:

  • Strong communication, interpersonal, organizational, and time management skills
  • Ability to analyze Client’s Documents with Local Sub-custodian
  • Excellent communication, organization, interpersonal planning, and analytical skills
  • Deadline and detail oriented
  • Excellent communications skills with the confidence to interact with multiple levels of management.
  • Desire and ability to provide superior customer service to both internal and external customers.

Shift Timing: 7 pm to 4 am

Work Location: Hyderabad/Bangalore

Education & Preferred Qualifications:

  • A college degree (Bachelors’ degree or equivalent).
  • Excellent communications skills with confidence to interact with multiple levels of management.
  • 3-5 years’ experience within the Financial Services industry preferably with Account Opening exposure

Secondary Skills (Good to Have)

  • Microsoft Excel Knowledge

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance, and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity, and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program, and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

For further information, and to apply, please visit our website via the “Apply” button below.

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