Operations Client Services Associate 2

Recruiter
State Street.
Location
Bangalore, India
Salary
Not disclosed
Posted
28 Jan 2022
Closes
31 Jan 2022
Ref
R-691094
Contract type
Permanent
Hours
Full time
Experience level
Qualified accountant

  • Work with client service teams and local sub-custodian banks to facilitate client account openings, closings, conversions, renewals, and amendment requests
  • Responsible for managing all client escalations
  • Share responsibility with manager for accurate and timely processing for deliverables and for coaching and development of staff
  • Should be aware of MCH – GGBE, BLAC, BCAD, BSUB, BRNA
  • Ability to read and understand client document.
  • Interprets client needs and works to meet those needs
  • Contributes actively in team activities, sharing experience and ideas
  • Resolve issues and prioritize actions in the absence of the managers.
  • Facilitates meetings with clients, sub-custodians, and impacted SSB parties to ensure high levels of service are maintained
  • Ability to recognize and prioritize issues through daily updates, ensuring work is completed within established timeframes
  • Act as a technical resource to Account Opening Associates
  • Develop, modify, and maintain department policies and procedures in response to regulatory changes and to ensure adequate controls are in place to mitigate risk
  • Participate in projects and continuous improvement initiatives
  • Understand global markets account structure
  • Good understanding of Omni creation and linkings
  • Work with sub-custodians on the closing of accounts
  • Ability to draft and upload SWIFTs
  • Good negotiating skills with client team & sub-custodian
  • 1-2 years experience with Global Custody Account Opening exposure is preferable
  • Bachelors’ degree or equivalent

For further information, and to apply, please visit our website via the “Apply” button below.

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