Transfer Agency, Officer

Who we are looking for:

A candidate that can demonstrate a comprehensive knowledge of relevant work processes alongside a broad understanding of activities required to provide effective management of Transfer Agency. You will be expected manage day to day tasks pertinent to the department’s activities with a major focus on change management, resource planning, people management and development, client relationship management, process improvement and risk reduction.

Why this role is important to us:

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for:

As Transfer Agent Officer you will be responsible for:

Leadership

• Responsible for the achievement of specific department/section performance targets and objectives
• As a member of the management team lead, direct and manage the department and work closely with your peers to ensure that processes are aligned
• Make sound operational decisions
• Contribute to the development of the organisation in terms of financial planning, business strategy, service offerings and HR policies

Client Relationship

• Development and maintenance of strong client relationships
• Handle and resolve complex/unusual operational and managerial problems
• Ensure that procedures, policies and processes are adhered to so that a high-quality service is delivered to the customer. Propose and/or implement procedural changes to improve performance of the department or of related business areas
• Maintain and develop expertise demonstrating judgment and an understanding of the business
• Responsible for the development and continued maintenance of satisfactory operational client and regulatory body relationships

Resource Management

• Identify and secure resources required by the department and ensure effective utilisation
• Ensure that Transfer Agency is properly resourced both in terms of people and technology whilst complying with agreed budgetary guidelines
• Provide adequate training to all grades in support of the overall organisation & Transfer Agency Training Plan
• Utilise management information as required to assist in managing both clients and resources
• Focus on development opportunities for your staff
• Using corporate PPR tools, actively participate in the performance appraisal process and monitor overall timeliness of completion for the entire team with your direct reports
• Ensure all team members are having regular 1 2 1’s with their manager and development discussions are taking place

Risk & Regulatory

• Ensure compliance as appropriate with regulatory requirements and with the relevant short, medium and long-term goals, objectives and values of the organisation
• Understand the risk environment within the team & manage appropriately
• Ensure avoidance of IDD’s is discussed with the team on a regular basis
• Monitor the development and implementation of appropriate procedures to meet internal control and external compliance/regulatory requirements

Communication

• Provide regular feedback to managers and more senior colleagues regarding Transfer Agency operations
• Attend and contribute to operational, client, risk, audit and regulatory meetings as required
• Actively participate in company Focus Groups

Change Management

• Create an environment that is flexible and adaptable and be a champion of change
• Initiate and oversee tasks within a continuous improvement drive to ensure that the Department is efficient and seen as customer and quality driven
• Provide support to staff and their reports during the implementation of change
• Ensure participation in the completion and implementation of department wide projects as required and lead local team initiatives

What we value:

These skills will help you succeed in this role:

• Proven ability in people management
• Excellent administrative, organisational and business support skills, with the ability to multi-task and to work calmly under pressure.
• Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint
• Strong written & verbal communication skills
• Possess excellent organisational, planning and co-ordination skills.
• Ability to work accurately to tight deadlines
• Proactive and able to work independently and as part of a team
• Personable and Enthusiastic
• Flexible

Education & Preferred Qualifications:

• Strong experience in a similar environment including at least 3 years in a management/supervisory capacity.
• Comprehensive procedural, technical and product knowledge of the Transfer Agency business is required. This should be complemented with a good understanding of Fund Accounting, Custody and Regulatory background to Funds Industry.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

For further information, and to apply, please visit our website via the “Apply” button below.