Salesforce Business Analyst

Recruiter
Cognizant Technology Solutions
Location
Melbourne, Victoria, Australia
Salary
Competitive salary
Posted
20 Jan 2022
Closes
16 Feb 2022
Ref
39032
Job role
Business analyst, CFO
What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU - people with an entrepreneurial spirit who want to make a difference in this world.
At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story.
Job Description:
About the Role and Key Responsibilities
Cognizant is seeking an experienced Salesforce Business Analyst/Consultant to help drive our key projects in our Salesforce team. We are looking to have the selected candidate to join us on a permanent basis.
In this role, your key responsibilities will include but not be limited to:-
  • Review and understand as-is processes within any business; and based on this information, suggest a more efficient model and workflow process.
  • Liaise with stakeholders to understand the structure, policies, and operations of the organization, and recommend solutions that enable the organization to achieve its goals.
  • Translate requirements, change in requirements and also clarifications regarding the logic of the reports to development team.
  • Coordinate with users and Product Processor teams through conference calls
  • Prepare various business documentations namely business requirement, functional specifications, key operating procedures, Visio workflows etc.
  • Provide references for users by writing and maintaining user documentation; providing help desk support & training users.
  • Conduct various knowledge transfer sessions for technical team so they understand each functionality.
  • Work as an administrator in creation and maintenance of various users and also control their access permissions for various applications.
  • Responsible to resolve productions issues that arise in projects and work with internal stakeholders to ensure mitigation plans are in place to resolve Cognizant & Client impacts.
  • Act as an Interface between clients and development team to clarify requirements
  • Elicit requirements using various techniques and ensure.
Key Qualifications & Skills:
The ideal candidate will have:
  • 7-10+ years overall experience in similar positions, with a minimum of 5 years' Salesforce experience
  • Certified Salesforce Administrator.
  • Certification in any Business Analysis framework.
  • Experience working in Agile projects.
  • Experience working for a software vendor or consultancy firm.
  • Experience with end-to-end projects and implementation lifecycle.
  • Quick learner with Positive attitude and perseverance.
  • Committed, Ambitious and Affable.
  • Excellent communication skills in both written and verbal contexts
  • Comfortable in talking to people and a good listener.
  • Strong analytical ability.
  • Customer focused mindset, with excellent stakeholder management skills.
  • Able to work under pressure and to deadlines.
What we offer:
Cognizant offers:
  • The opportunity to make decisions and choose the approach you believe will best solve our clients' challenges.
  • Dynamic, expert colleagues around the globe who are willing to share their newest methods and learnings with you.
  • Access to tools that aid collaboration and development.
  • A working environment designed to foster the imagination you need to help create the future of work.
  • Roles and responsibilities that match your goals as you grow.
  • Our culture is open and transparent. We encourage employees to offer their opinions, and believe that each opinion makes a difference.
  • We highly value the entrepreneurial spirit. As employees move up the ranks and demonstrate capability, they are increasingly given the freedom to do whatever it takes to meet customer expectations.
Next steps
If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us.
For a complete list of open opportunities with Cognizant, visit http://www.cognizant.com/careers
Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the US, Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
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About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.