Client Service Consultant, Assistant Vice President

State Street.
Quincy, Massachusetts
Not disclosed
18 Jan 2022
18 Feb 2022
Contract type
Full time
Experience level

Who we are looking for

As a member of the Corporate Action Client Service team, you are responsible for delivery of a specific set of services for key custody and middle office clients. Respond to inquiries, proactively communicate on topics of interest, advocate on behalf of the client for services for which they are receiving support. May support multiple clients and disciplines. Ability to facilitate complex problem resolution. Serves as an escalation point for clients.

Why this role is important to us

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration, and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity, and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

As Assistant Vice President  you will

  • Directly interact with clients on a daily basis providing support for one or more functions.
  • Respond to inquiries and service requests from client.
  • Identify opportunities for process improvement and service enhancements
  • Develop strong relationship with the client.
  • Develops strong understanding of client’s workflows and creates tailored solutions that increase efficiency and reduce risk.
  • Assists in definition and reporting of key metrics
  • Escalation point for the client and internal service teams

What we value

These skills will help you succeed in this role

  • Strong oral and written communication with effective team building skills to be competent in communicating and presenting issues to clients, management, business units, and other interdependent groups.
  • Candidates must demonstrate the ability to influence and motivate non-COE staff across locations in order to resolve client issues. 
  • Problem-solving skills, negotiation, root cause analysis, risk management, and escalation.
  • Ability to recognize, manage and mitigate risk.
  • Work closely with clients (internal and external) and SSB internal groups to foster a global operating environment and owner’s mindset.
  • Demonstrate the ability to remain calm and professional with a demanding client at all times

Education & Preferred Qualifications

  • BS/BA degree Business, Finance, or Accounting preferred but not essential.   7-10 years of relevant experience.   
  • Working knowledge of the financial services industry and in-depth knowledge of Corporate Actions, Income, and Proxy. 
  • Proven experience in customer service

About State Street

What we do. State Street is one of the largest custodian banks, asset managers, and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading, and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance, and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity, and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity, and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program, and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

COVID-19 Protocols:  Complying with State Street’s COVID-19 protocols is a condition of employment. Those requirements may vary depending on circumstances and legal requirements and may include, without limitation, a requirement to be vaccinated (or have an accommodation), to disclose vaccination status, to provide evidence of vaccination status, etc.

For further information, and to apply, please visit our website via the “Apply” button below.

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