Performance & Assurance Manager

Lincolnshire, United Kingdom, United Kingdom
Competitive salary
18 Jan 2022
07 Feb 2022
Approved employers
Approved employer
Job role
Experience level
A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment. We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation!

We have a new opportunity for a talented Performance & Assurance Manager to join our team at our Local Government Partnership with Lincolnshire County Council. This is a fixed term opportunity for approx. 12 months.

As Performance and Assurance Manager you'll be accountable for the management and delivery of an efficient, effective, professional and comprehensive Performance and Assurance team. You'll be responsible for;
  • Contract governance and system controls across the partnerships programme through pro-active management, monitoring, improvement and controls
  • Providing an objective appraisal of all business activities, financial and otherwise and ensuring that an effective governance regime is in place to support the realisation of the contractual commitments and partnerships' deliverables
  • Managing third party and internal supplier relationships
  • Assisting the partnerships' leadership teams on the overall commercial performance of the partnerships' contracts
  • Ensuring that problems and incidents encountered across the business are dealt with in a consistent and effective manner
  • Ensure HSE management remains compliant

As a key member of the Senior Leadership & Management Teams you'll be an escalation point for key customers, as well as being responsible for developing and maintaining relationships with client leads, developing opportunities for improvement of services, ensuring our services are benchmarked and that strategic plans are in place for development of the services.

What you'll need to do the role:

If you have experience in a similar role along with sound demonstrable experience in the operation of complex assurance, performance and quality programmes, as well as Contract Performance Reporting and Governance Management, then we want to hear from you!

You should have experience with Benefits tracking and modelling ; Risk and Quality Management Systems ; Compliance and Conformance Audits and Assessments, including development of service development measures and plans ; Data modelling, Business Application, Data and Infrastructure architecture modelling; Performance, Risk and Quality Management Systems e.g. EFQM; Information Governance and Business Continuity and Disaster recovery (ideally with BS25999 experience).

We are also keen to hear from those who have a broader understanding of Supplier and vendor management; Transformation of business activities; Business and Service Governance; Performance Measurement and Management Indicators.

Why Serco
  • Meaningful and vital work: As well as being central to our plans for growing our already successful business, you'll be involved in work that helps to deliver essential services that touch the lives of 000's of people every week.
  • A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways;
  • Great people: Our Citizen Services division contains some of the most vibrant and friendly teams within our business. So as well as the support you'll get from them you'll also receive all the training and progression opportunities you'd expect from a FTSE 250 company

What we offer:

Our success is a reflection of our people and that is why it's important that we reward our employees, to say thank you for the commitment to Serco. We provide a wide range of core and voluntary employee benefits to help employees do more with their money;
  • A competitive salary and up to 6% contributory pension scheme, plus company car & healthcare
  • 25 days annual leave, plus bank holidays, plus the chance to buy more with our Annual Leave Purchase Scheme
  • Flexible/agile working environments
  • The chance to make a real positive impact and difference to public sector services at a company passionate about diversity and inclusion.

What to do next.....

Our employees are #sercoandproud. We offer a diverse and unique platform on which you can build on your career and develop your own skills and experience, if this sounds like it could be the next step in your career journey, apply today and upload a copy of your CV and covering letter.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.


Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident level 3 employer and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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