Digital Transformation (Senior) Project Manager

Reguirements

Fluent English (written and spoken)
Min. 9 years of experience in SSC or BPM environment
Experience of process improvement, redesign and harmonization (preferably in the Digital environment)
Experience in transformation projects in area of automation, tools & platform solutions implementation
Experience in digital transformation in the Finance and Accounting, Sourcing and Procurement, Sales and Fulfilment, HRO or Customer Service area using key emerging technologies like Artificial Intelligence, Advanced Analytics, Omni/Conversational Channels, Cloud, Blockchain, Chatbot, Social & Mobility
Excellent problem solving, consulting skills and business acumen in addition to quantitative and analytical capabilities
Excellent Project Management skills – Ability to coordinate with relevant internal stakeholders to manage project plan and deliverables
Knowledge or experience of F&A, S&P, S&F or MDM would be an asset
Good communication and client facing skills, managing multiple stakeholders and conflicts
Mobility up to 30%

 Thinking outside of the box and problem-solving skills

Responsibilities

Manage (Senior) Associate Consultants and Consultants team advising their clients how to realize business value
Design enterprise-leading solutions for Infosys clients targeting precise business problems with suitable blend of modalities, delivery mechanisms, industrial approaches and technologies and ensure to enable solution selling plus fulfilment by billable as well as non-billable professional services
Collaborate with sales, finance, legal and varied team members as suitable
Define, lead and support complex Digital transformations in BPM environment (digital process consulting and/or SSC advisory (feasibility, creation, maturity, transformations)
Understand 'as-is' business processes, design 'to-be' processes/operating model, capture and analyse client requirements leading to implementation through one or more levers (technology & non technology)
Define and execute transformation roadmap to move the organization from ‘the current state’ to the desired ‘future state’
Conduct detailed process assessments and identify opportunities/ projects leveraging Digital Transformation levers, prepare implementation plan and present for evaluation, review and approval by the Client
Leverage Digital transformation and best in class market solutions to improve customer experience, efficiency & quality and deliver value by releasing human potential
Manage transformation projects in area of automation, tools & platform solutions implementation
Assess external benchmarks and best practice trends to define long term process vision, strategy, objectives, and performance goals as well as the operating model required to effectively execute the process in scope
Drive process standardization and continuous improvement
Establish and run governance with internal and external stakeholders, pro-actively monitor & track issues for completion
Act as a link between operation, business and IT teams.

We offer to the candidates

Career development in Digital Transformation Services for internal & external clients
Unique opportunity to take part in international projects and gain experience with various businesses
Define independently client’s digital transformation journey
Work with worldwide leaders for digital technologies for industry
Visibility within organization and cooperation with top market solutions, technologies and platforms
Development of change management skills
Project management related trainings