Senior Manager, Lending Fraud Risk
- Recruiter
- Standard Chartered Bank
- Location
- Ho Chi Minh City
- Salary
- Competitive
- Posted
- 17 Jan 2022
- Closes
- 24 Jan 2022
- Ref
- 2100033135
- Contact
- Standard Chartered
- Approved employers
- Approved employer
- Job role
- Compliance/risk
- Contract type
- Permanent
- Hours
- Full time
- Experience level
- Manager
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
StrategyProvide support to global standard operational models, centralization and automation.
Our Ideal Candidate
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Strategy
- Define a Fraud Risk Managing strategy and infrastructure for channels and products within CPBB (lending products)
- Define and develop operating model to best support process efficiencies and effectiveness in Fraud Risk Management.
- Implement consistent FRM policy, strategies and Global Process Standards across all channels and products
- Develop Application Fraud Detection framework for all products and channels to identify and respond to existing and emerging fraud risks
- Have oversight of processes and controls across all channels and products
- Optimise operating efficiency while balancing the effectiveness of decision making within the Fraud Risk Detection.
- Ensure the Fraud Surveillance framework is effectively embedded and communicated across CPBB.
- Ensure the cost budget in Fraud Risk Management is based on robust capacity plans and is delivered through a rigorous cost management discipline
- Support standardisation, automation and consolidation through re-engineering and process improvement initiatives across Group and Countries.
- Develop and maintain Application Fraud detection System capabilities, skills and infrastructure that are in compliance with internal policies and external regulations.
- Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant risk forums and committees
- Implement the Fraud Risk Framework in CPBB and monitor the operational risk metrics to identify potential control weaknesses
- Re-engineer process to identify fraud and deliver desired client experience across all channels/products
- Strong collaboration and concerted efforts with key stakeholders/partners (e.g. CPBB Risk, Products, Operations, Operational Risk, CFCC, Technology)
- sharing information on fraud trends and identifying emerging fraud threats
- leveraging on common tools, information, and processes
- Accountable for pre-booking scenarios development / fine-tuning to influence detection rates and FPR (false positive rates) in Fraud Surveillance application.
- Accountable for post-booking scenarios development / fine-tuning to influence detection rates and FPR.
- Monthly review with stakeholders across Group and Countries.
- Sharing of significant fraud MO, root causes and best practices are included in the Global standards.
- Support and provide feedback/guidance on issues faced within the region through performance review with Country/ Regional FRM teams.
- Design and develop a global standard application verification approach for both pre-booking and post-booking scenarios.
- Drive standardization and ensure investigative recommendations are fully adopted across SCB footprint. Ensure Lessons Learned shared with SCB countries on timely manner.
- Lead and drive standardisation, automation and consolidation through re-engineering and process improvement across markets.
- Develop fraud awareness programs for staff and clients.
- Develop and maintain fraud management capabilities, skills and infrastructure that are in compliance with both internal policies and external regulations
- Act quickly and decisively when any risk and control weakness becomes apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant countries.
- Support implementation of the Group Operational Risk Framework in Risk Operations and monitor the operational risk metrics to identify potential control weaknesses.
- Support identification, engagement and retention of high quality FRM professionals
- Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives
- Ensure that holders of all critical roles are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks
- Lead through example and build the appropriate culture and values within the Fraud Risk Management team. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners
- Stay abreast with industry existing/emerging fraud risks
- Identify and share industry best practices and work with the businesses for their feasibility and implementation
- Evaluate latest practices/tools to identify next generation fraud detection system
- Develop a collaborative relationship with regulators, peer banks and fraud risk industry forums to help detect and mitigate fraud
- Ensure all FRM policies and procedures in the countries comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures.
- Provide oversight across CPBB Risk Operations team, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements
- Embed the Group's values and code of conduct in Retail Risk Operations to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture
- Accountable for satisfactory closure of issues / gaps arising from Internal Audits, peer reviews and regulatory reviews for the countries in the Region.
- Display exemplary conduct and live by the Group's Values and Code of Conduct
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, and applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead Fraud Risk Operations globally to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; and The Right Environment.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- CCO Retail Clients, RCOs, CCH, CCROs, SOROsRegional / Country Business Heads and Product Head,CPBB Client segmentFinancial Crime Compliance and Shared Investigations ServicesRelevant members of Risk Operations management teamT&I partners supporting CPBB. HR OL team
- Auditors and RegulatorsAssociations (Visa, MasterCard, Amex and other Regional / Local forums) and peer BanksLaw Enforcement agenciesSuppliers, vendors and consultants
Our Ideal Candidate
- Business Strategy and Model: Strong understanding of CPBB client segments.
- Good understanding and working experience on Lending products like - CCPL (Credit Card & Personal Loan), Business Banking, Mortgages, Auto and WM (Wealth Management) Lending.
- Sound Knowledge of Client onboarding, maintenance and various Payment methods.
- Good Knowledge of Client KYC or CDD process.
- Knowledge of Digital Fraud and working experience on online Payment Surveillance application is good to have.
- Non-technical Skills: Strong written / oral communication and influencing skills. Ability to create effective work relationships within and across functions & borders
- Risk Management and Control: Good working knowledge of Standard Chartered's approach to risk management, specifically as applicable to Retail Risk Operations
- Governance, Oversight and Controls: Strong leadership capabilities and management skills, with the ability to deliver effective controls within Retail Risk Operations through both directly managed and virtual team
- Regulatory Framework and Requirements: Awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.