Operations Client Service Associate 2

• Work with Client & Client service teams and Local sub-custodian banks to facilitate client account openings, closings, conversions, renewals, and amendment requests.
• Act as Technical resource for Client to Open Markets
• Interprets client needs and works to meet those needs
• Negotiate with sub-custodian on the documentation
• Participate in Market projects and continuous improvement initiatives
• Performs review of team’s work
• Assist in managing all client escalations
• Resolve issues and prioritize actions in the absence of the managers.
• Share responsibility with the manager for accurate and timely processing for deliverables and for coaching and development of staff
• Contributes actively in team activities, sharing experience and ideas
• Understanding of global custody and/or international markets is a plus
• Assisting with assigning daily work and running our group email box.
• Facilitates meetings with clients, sub-custodians, and impacted SSB parties to ensure high levels of service are maintained
• Ability to recognize and prioritize issues through daily updates, ensuring work is completed within established timeframes
• Working closely with internal teams during the onboarding process confirming requirements and addressing their inquiries.
• Assist in daily/weekly/monthly reporting.

For further information, and to apply, please visit our website via the “Apply” button below.