Operations Client Service Associate 2

Recruiter
State Street.
Location
Bangalore, India
Salary
Not disclosed
Posted
14 Jan 2022
Closes
17 Jan 2022
Ref
R-687643
Contract type
Permanent
Hours
Full time
Experience level
Qualified accountant

  • Work with Client & Client service teams and Local sub-custodian banks to facilitate client account openings, closings, conversions, renewals, and amendment requests.
  • Act as Technical resource for Client to Open Markets
  • Interprets client needs and works to meet those needs
  • Negotiate with sub-custodian on the documentation
  • Participate in Market projects and continuous improvement initiatives
  • Performs review of team’s work
  • Assist in managing all client escalations
  • Resolve issues and prioritize actions in the absence of the managers.
  • Share responsibility with the manager for accurate and timely processing for deliverables and for coaching and development of staff
  • Contributes actively in team activities, sharing experience and ideas
  • Understanding of global custody and/or international markets is a plus
  • Assisting with assigning daily work and running our group email box.
  • Facilitates meetings with clients, sub-custodians, and impacted SSB parties to ensure high levels of service are maintained
  • Ability to recognize and prioritize issues through daily updates, ensuring work is completed within established timeframes
  • Working closely with internal teams during the onboarding process confirming requirements and addressing their inquiries.
  • Assist in daily/weekly/monthly reporting.

For further information, and to apply, please visit our website via the “Apply” button below.

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