Accounts Payable Customer Support

Job Scope includes: You will be part of the Accounts Payable Team in the Finance Service Center (FSC) in Hyderabad. As Accounts Payable (AP) Customer Service member you will provide end to end resolution (from request to payment of invoices) of any Accounts Payable query.

Job Description

• Main contact point for payment queries both for external (suppliers) and internal AP customers (Finance, Operations, Sourcing, Tax, etc)
• Conduct end-to-end investigations and develop solutions within boundaries of operational procedures.
• Resolution of emails and phone queries with the highest quality in a timely manner.
• Provide functional support to the AP Team, maintaining sound operational communication with Invoice processing teams
• Proactive follow-up with Ops, Business, finance systems team, and S&L contacts on BRRP issues (business partnering).
• Detect and proactively escalate recurring issues within BRRP.
• Highlight end-to-end process deficiencies to AP Supervisor.
• Provide training on systems/processes used.
• Daily review and reconciliation of vendor statements.
• Perform Proactive follow up of Web cycles following procedure

Mandatory: Skill Sets/Experience:

• Bachelor’s degree is required (in Finance /Accounting)
• Experience of 2+ years in AP invoice processing procedures and systems as well as Customer Services-specific procedures
• Hands-on experience in SAP
• Proficient knowledge of Microsoft Office
• Should be flexible to work in shifts
• Effectively communicate with different stakeholders, both internal as external
• Ability to handle difficult communications in a respectful way, as well as active listening
• Timely Achievement of objectives.
• Have a strong sense of priority and be able to handle urgent situations in the right way.
• Highly self-organized to manage variability in incoming rate of requests.
• Attention to detail under high workload conditions.

Competencies:

• Teamwork & Collaboration
• Building Sustainable Customer Relations
• Managing for Productivity
• Communicating with impact
• Embracing Change
• Engagement
• Analysis & Judgement

Desired to have:

• Languages: English. Other languages are a plus.

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our accessibility Page for Contact Information.

For further information, and to apply, please visit our website via the “Apply” button below.