Manager - Finance Business Partner Customer Service Direct

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See yourself in our team

The Customer Service Direct (CSD) business unit encompasses the call centre network that supports CBA customers. The business has c3,000 staff including frontline agents, lenders, specialised repayment experts, risk, strategy and operational support.

The Manager Finance Business Partner Customer Service Direct is a key role within Retail Banking Services (RBS) Distribution Finance supporting the CSD business unit and its leadership team.

The principle responsibility of the role would be to provide business partner support for the Direct Banking, Direct Lending and the Transformation and Delivery Team within CSD. Critical to the success of the role is building strong and trusted relationships with the business, critically analysing data and providing insight to drive effective financial decision making.

Do work that matters

The role would include but is not limited to:

• The delivery of Finance insights that are relevant and enable commercial enhancements to the business
• Strong and pro-active engagement with a broad range of stakeholders across the Group (for example, Finance and Business stakeholders across business units and divisions)
• Develop and leverage internal relationships across business units and functions to stay connected to the commercial agenda and ensure that insights/ deep dives provided are pro-active, on-point and thought provoking
• Embedded within the role is the provision of some support on Financial Control objectives across the team. In particular control process and efficiency initiatives.
• Preparation and presentation of outputs/ conclusions as required
• Other ad hoc reviews/ deep dives into business/ financial performance as required

We’re interested in hearing from people who have

• CA/CPA qualification
• 5+ years large corporate, financial services experience
• Proven ability to effectively manage multiple deliverables and deadlines without supervision
• High degree of problem solving and analytical ability
• Capability to synthesise large volumes of data in order to draw out simple and succinct insights that can support better business conversations and outcomes
• Proven ability to manage and present to stakeholders
• Strong MS Excel and MS PowerPoint skills
• Very strong report-writing skills and excellent communication skills
• Knowledge of the Financial Services preferred but not a prerequisite
• Consistently looking to improve processes and create efficiencies
• Risk Mindset – All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.

The health and safety of our people, customers and communities is our number one priority. This means that we require all of our employees to be fully vaccinated against COVID-19. Please speak to us if you have any questions about this based on your individual circumstances.​

If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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