Client Delivery Specialist - CIB COBAM
- Recruiter
- Standard Chartered Bank
- Location
- New York
- Salary
- Competitive
- Posted
- 10 Jan 2022
- Closes
- 07 Feb 2022
- Ref
- 2100018130
- Contact
- Standard Chartered
- Approved employers
- Approved employer
- Job role
- Compliance/risk
- Contract type
- Permanent
- Hours
- Full time
- Experience level
- Part qualified
About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Business
- Perform client onboarding and renewal processes primarily related to CDD/KYC documentation (CDD/GIC/BBA).Identify and escalate blockages in the overall process in terms of system, process, compliance content etc.Support RMs in the assessment of risk issues detected in the due diligence process (adverse media, sanctions links, PEP links, nesting scenarios, etc), through the different forms. The final risk and responsibility remain with the RM (supported by COBAM), through his recommended risk, when supporting the case.
- Follow up and collect documents from client (depending on client sensitivities) ensuring the "Once to Client" rule is adhered to as much as is practical.Review documentation received from Client and/or RM to:
- Ensure documentation "correctness" (i.e., that the document is "true"/accurate and confirming to relevant standards).Ensure documentation "completeness" (i.e., that all documents required for AO or CDD/GIC have been obtained and all required fields in AO form are filled in).
- Scan, upload and correctly tag the documents per global documentation standards.Inform product partners on completion of CDD to commence downstream implementation of facilities and accounts, track progress/completion and report status to interested parties.Support GIC/Network account opening related process as appropriate.Track TAT on E2E client onboarding process, identify blockage/hotspots and timely escalations.FATCA, CRS - sourcing and validation of client tax documents when required / onsite advise for exceptional circumstances.Submit cases to CET Makers. Take lead on the Maker/Checker process to ensure completion and turn around times are adhered too.Perform "Make" tasks when required.
- Review weekly CDD report to identify upcoming cases for client segment.Work with client team to identify cases that are still required vs. cases that should be offboarded.Identify missing/additional documents required for CDD reviews.Follow up and collect documents from client (depending on client sensitivities).Review documentation received from Client and/or RM to:
- Ensure documentation "correctness" (i.e., that all documents required for CDD obtained).Scan, upload and correctly tag the documents per global documentation standards.
- Initiate review cases on RMWB and track to completion.Liaise with CET and FCC teams locally (if exists) and in the network.Respond to segment relevant CDD/KYC requests from the network as appropriate.FATCA, CRS - sourcing and validation of client tax documents when required / onsite advises for exceptional circumstances.Submit the cases to CET Makers.Perform "Make" tasks when required.
- Fast TAT and high accuracy and completeness rate on account opening and CDDs.
- Improved client experience through reduction in rework rates for CDD cases.
- Reduce overdue case percentage within client segment.
- Key Stakeholders.
- Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client channel issues and identify opportunities to improve overall service for the clients.
- Ensure uniform approach towards implementation of Global IMO Model and adherence to DOIs
- Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate.
- Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes.
People and Talent
- Support new team members on the bank's policies/procedures/processes to ensure their successful assimilation into the team and the bank.
- Develop and implement a personal learning plan with team manager, to attain necessary competencies.
- Successfully complete milestones as laid out in implemented personal learning plan.
- Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role remit
- Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the operational risk team and Line Manager.
- Ensure a clear and uniform approach towards implementation of the global operating model for all IMO-related processes, and adherence to DOIs.
- Report any deviation (if any) to appropriate authorities and obtain proper dispensations.
- Proactively manage risks and establish/monitor controls to improve the overall state of the risk management and operating framework.
- Ensure strong due diligence on document safekeeping and data confidentiality.
- Ensure correctness of documentation prior to any dispensation from the Bank.
- Ensure compliance with the internal policies and credit policies, external policies, regulatory and statutory requirements.
- Undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls.
- Highlight significant issues/errors to team leader.
- Display exemplary conduct and live by the Group's Values and Code of Conduct.Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and Group Code of Conduct.Lead the US/COBAM segments to achieve the outcomes set out in the Bank's Code Principles: Financial Crime Compliance; The Right Environment.Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.Appropriate engagement with NY Department of Financial Services & NY Federal Reserve.
- RM - Clarification, status updates, escalation.
- CET Team - Documentation clarification.
- Product Partner Implementation Team - Coordinating downstream documentation requirements.
- Core account opening team - Tracking account opening and documentation archival.
- Embedding Here for good and the Group's brand and valued behaviours in the Integrated Middle Office team
- Performing other responsibilities assigned under Group, Country, Business or Functional policies and procedures
Our Ideal Candidate
- Good background of KYC/CDD policies and procedures.
- Working knowledge of KYC/CDD covering Corporate & Institutional clients.
- Working knowledge of Correspondent Banking.
- Knowledge of Financial Crime Risks/Anti-Money Laundering, Sanctions.
- An analytical and enquiring mind.
- Good attitute and work well withing team is essential.
- Strong verbal and written communication skills in English and Portuguese.
- Diligent and detail oriented.
- ACAMs certification.
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.