BASF Asia-Pacific Service Centre S/B

Analyst, Collection Services (Vietnamese Speaker)

Location
Kuala Lumpur, Malaysia
Salary
Competitive compensation plus comprehensive benefits
Posted
10 Jan 2022
Closes
09 Feb 2022
Ref
EN_MY_42010
Approved employers
Approved employer
Contract type
Permanent
Hours
Full time
Experience level
Qualified accountant

We are a leading chemical company, with the best teams developing intelligent solutions for our customers and for a sustainable future. Our success as a company relies on the engagement of our employees. We encourage our employees to develop their strengths, and we recognize their achievements. For you, this means a wide variety of job roles, and exciting opportunities for learning and career development.

Description

Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region?

Do you want an open, supportive, and caring working environment?

Do you view your development needs seriously as we do?

If YES, then take your career to the #NextLevel with BASF !

Objectives of the Position:

  • Responsible for execution of dunning and collection activities for assigned customer/country portfolio following global/regional guidelines, policies and procedures, and ensure deliveries meeting requirements defined in service level agreement and KPIs for process efficiency, effectiveness and quality control.
  • Provide back-up for team members and contribute to best practices sharing in the team.
  • Support Senior Analyst in team building and Specialist in knowledge management and process improvement activities.

Main Tasks:

  • Responsible for execution of dunning and collection activities for assigned customer/country portfolio following global/regional active reminding guidelines, policies and procedures, and ensure deliveries meeting requirements defined in service level agreement and KPIs for process efficiency, effectiveness and quality control.
  • Organize dunning letters and perform collection calls/mails and document customer contacts results for assigned country/customer portfolios.
  • Identify disputes and provide solution through close collaboration with accounts receivables unit, local credit risk managers and sales or customer service organization of business units.
  • Support local Credit Risk Management teams concerning individual/ad hoc requests in the area of dunning activities, dunning strategy, blocked order management and others.
  • Ensure full compliance with global/regional active reminding guidelines, policies and procedures and full achievement of service level and KPI targets.
  • Discuss follow up measures team-internal and with related counterparties based on regular reporting of active reminding activities.
  • Participating in training activities to continuously improve and enhance knowledge, technical and communication skills.
  • Provide back-up for team members and contribute to best practices sharing in the team.
  • Support team colleagues according to back up plan and on ad hoc basis if required.
  • Actively contribute to knowledge sharing in the team and strive for operational excellence.
  • Support Senior Analyst in team building and Specialist in knowledge management and process improvement activities.
  • Participant in and contribute to team activities.
  • Support team Specialist in knowledge management and process improvement projects.

Requirements:

  • At least Bachelor degree in accounting/finance/business, or communication/psychology accomplished with business studies.
  • Minimum 2 years working experiences in customer services, accounts receivables, finance delivery services at share service centers or in debt collection agencies.
  • General understanding of accounts receivables management and debt collection services.
  • Very strong communication skills with effective argumentation.
  • Very high customer focus for both internal counterparties and external customers.
  • Ability in working independently with high responsibility and self-motivation.
  • Strong ability in dealing with conflicts and in working under pressure.
  • Basic knowledge in standard Microsoft Office software (word, excel, power point) and if possible also with SAP.

BASF regional service hub has been established since 2005 in Kuala Lumpur. The regional service hub has approximately 700 employees and growing. Focused on being a competency and digitalization driven hub, it also provides quality functional and know-how services in the areas of finance, controlling, human resources, real estate and facilities management, communications, environmental, health and safety, procurement, import-export order management, and information services to BASF companies and affiliates in the Asia Pacific region. BASF also has two other regional hubs located in Berlin, Germany, and Montevideo, Uruguay that cover the Europe and Americas regions.

At BASF, we create chemistry for a sustainable future. We combine economic success with environmental protection and social responsibility. More than 110,000 employees in the BASF Group contribute to the success of our customers in nearly all sectors and almost every country in the world. Our portfolio is organized into six segments: Chemicals, Materials, Industrial Solutions, Surface Technologies, Nutrition & Care and Agricultural Solutions. BASF generated sales of €59 billion in 2020. 

For further information, and to apply, please visit our website via the "Apply" Button below.

Candidates must be resident in Malaysia, or have the right to work in Malaysia.

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