Business Analyst Manager, ACES

Description:
Job summary
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and visionary people. Data analysis is at the core Amazon's culture, and your work will have a direct impact on decision making and strategy for our team. You will be gathering customer insights, mining data, making recommendations, and helping senior leaders make key business decisions. You will have the opportunity to work with one of the largest and most complex data warehouses in the world to gather insights using data from across Transportation.

This position requires high judgment, excellent analytical abilities, a creative mind to invent solutions to improve the customer delivery experience; it also offers broad exposure to various business, operational, financial, and technical teams across Amazon. You should thrive and succeed in an entrepreneurial environment and won't be hindered by ambiguity. If you are passionate about customer experience, detail oriented, organized, and systematically break down problems with ease, we would love to speak with you!

This role requires an individual with excellent team leadership skills, outstanding analytical & technical experience (business intelligence tools and SQL), and the ability to work across ATS to drive business outcomes. The role requires strong interpersonal and communication skills, a keen attention to detail, ability to work in a fast-paced environment, a strong understanding of finance, independence and entrepreneurial ability to work with minimal direction and rapid prototyping.

Responsibilities:
• Develop strategy/analytics roadmap and self-service reporting capabilities, and drive implementation end-to-end for analytical solutions
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• Create and deliver metrics critical for tracking and managing the business. This will include daily, weekly, monthly, and quarterly KPIs.
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• Work with finance and functional business leaders to build scalable processes and metrics
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• Use analytics to explain business drivers all the way up to the senior leadership
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• Lead and develop a team of business analysts to generate insights that will guide operational excellence and product development for our customers.
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• Serve as a key member of ACES leadership by turning data into actionable insights and providing support for strategic initiatives.
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• Influence the decisions of stakeholders through effective verbal and written communication and logical reasoning.
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• Manage numerous requests concurrently and strategically, prioritizing when necessary.

Basic Qualifications:
• Bachelor's degree in Finance, Business, Technology, or a similar discipline with analytical bias
• Relevant work experience as a business analyst, financial analyst, or similar position requiring analysis
• Experience using data driven analytics to support business decisions
• Experience managing a team of analysts or similar technical positions
• Advanced proficiency with Microsoft Office (Word, Excel, and PowerPoint)
• Experience with business intelligence and data visualization and reporting tools (e.g. Tableau)
• Experience creating presentations and documentation
• Experience distilling problem definitions, models, and constraints from informal business requirements
• Experience communicating and presenting to leadership or internal stakeholders
• Experience interpreting and communicating analytics
• Experience performing root cause analysis to uncover issues using data and reports

Preferred Qualifications:
• Strong critical thinking skills and attention to detail
• Experience in designing and building data infrastructure / automated reporting tools
• Strong interpersonal and communication skills. Must be able to explain technical concepts and analysis clearly to a diverse audience, including senior executives, and be able to translate business objectives into actionable analyses
• Masters in Industrial Engineering, Statistics, Computer Science, Math, Finance, Operations Research or other quantitative field
• Proven experience in BI/DW as a change leader providing strategic research, recommendations, and implementation in both business and technical roles
• Familiarity with Amazon's cloud infrastructure including EC2, S3 and Redshift
• Experience with Python or other relevant scripting language
• Experience with relational database design and architecture

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.