Product owner/ Business Analyst - Applications Support
- Recruiter
- JP Morgan Chase
- Location
- Mumbai, Maharashtra, India
- Salary
- Competitive salary
- Posted
- 27 Dec 2021
- Closes
- 25 Jan 2022
- Ref
- 210192004
- Approved employers
- Approved employer
- Job role
- Business analyst, CFO
Job Description
Within JPMorgan Chase, Merchant Services is a leading provider of merchant services, offering proprietary platforms that enable integrated solutions for all payment types, including credit, debit, prepaid stored value and electronic check processing as well as digital, alternative and mobile payment options.
Inside the Merchant Services Production Management team, we have a leadership opening for an individual contributor to lead our process improvement agenda.
Position Summary
Individual will continually measure the performance of the service provider and design improvements to processes, services, and infrastructure in order to increase efficiency, effectiveness, and cost effectiveness.
The Continual Service Improvement (CSI) Manager will continually measure the performance of the service provider and design improvements to processes, services, and infrastructure in order to increase efficiency, effectiveness, and cost effectiveness.
Continual Service Improvement (CSI) uses a metrics-driven approach to identifying opportunities for improvement and to measure the impact of improvement efforts. CSI can be effective only if it is integrated throughout the lifecycle, creating a culture of continual improvement.
CSI should ensure that all participants in service delivery understand that identifying opportunities for improvement is their responsibility.
An important task for CSI is to identify which metrics out of the thousands are impacting production stability and should be monitored. This is done by identifying, for each service or process, what the critical success factors (CSFs) are. CSFs must be present if a process or service is to succeed.
Requirements
• BS/BA degree or equivalent experience
• Since this function support the Merchant services technology the candidate should have extensive knowledge in any of merchant services/payment system suit of applications maintenance lifecycle including monitoring, deployment & governance.
• Being an individual contributor, the candidate should be influential enough to work with different team and able to achieve common goal of platform stability.
• Strong interpersonal skills, including verbal, written, and listening skills with the ability to influence and lead others.
• Proven track record of designing and implementing complex technical solutions which requires buying from various stakeholders ( include Sr. management)
• Proven expertise in application development and support environment with more than one technology and multiple design techniques
• Advanced knowledge of development toolset to design, develop, test, deploy, maintain, and improve software
• Understanding of risk controls and compliance to departmental and company-wide standards
• 10+ year of industry experience
• Ideally ITIL V4 foundation certified, Good to have certification in any of 5 module of ITIL intermediate or PMP certified.
• Self-Starter with the ability to identify, troubleshoot, and skilled in problem solving and decision making.
• Strong interpersonal skills, including verbal, written, and listening skills with the ability to interact with individuals on all organizational levels. Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
• Proven ability to multi-task, prioritize and attention to detail in a fast paced ever changing environment.
• Able to work under pressure to resolve issues affecting the production services.
• Working knowledge of UNIX, Stratus, Tandem and operating system functionality will be an advantage.
• Working knowledge of monitoring and log analysis tools such as ITRS Geneos, Dynatrace and Splunk.
• Proficiency in one or more general purpose programming (Java, Python, .Net, C++, etc.)
About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team
Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world's important corporations, governments and institutions. You'll develop solutions that help the bank provide strategic advice, raise capital, manage risk, and extend liquidity in markets spanning over 100 countries around the world.
Within JPMorgan Chase, Merchant Services is a leading provider of merchant services, offering proprietary platforms that enable integrated solutions for all payment types, including credit, debit, prepaid stored value and electronic check processing as well as digital, alternative and mobile payment options.
Inside the Merchant Services Production Management team, we have a leadership opening for an individual contributor to lead our process improvement agenda.
Position Summary
Individual will continually measure the performance of the service provider and design improvements to processes, services, and infrastructure in order to increase efficiency, effectiveness, and cost effectiveness.
The Continual Service Improvement (CSI) Manager will continually measure the performance of the service provider and design improvements to processes, services, and infrastructure in order to increase efficiency, effectiveness, and cost effectiveness.
Continual Service Improvement (CSI) uses a metrics-driven approach to identifying opportunities for improvement and to measure the impact of improvement efforts. CSI can be effective only if it is integrated throughout the lifecycle, creating a culture of continual improvement.
CSI should ensure that all participants in service delivery understand that identifying opportunities for improvement is their responsibility.
An important task for CSI is to identify which metrics out of the thousands are impacting production stability and should be monitored. This is done by identifying, for each service or process, what the critical success factors (CSFs) are. CSFs must be present if a process or service is to succeed.
Requirements
• BS/BA degree or equivalent experience
• Since this function support the Merchant services technology the candidate should have extensive knowledge in any of merchant services/payment system suit of applications maintenance lifecycle including monitoring, deployment & governance.
• Being an individual contributor, the candidate should be influential enough to work with different team and able to achieve common goal of platform stability.
• Strong interpersonal skills, including verbal, written, and listening skills with the ability to influence and lead others.
• Proven track record of designing and implementing complex technical solutions which requires buying from various stakeholders ( include Sr. management)
• Proven expertise in application development and support environment with more than one technology and multiple design techniques
• Advanced knowledge of development toolset to design, develop, test, deploy, maintain, and improve software
• Understanding of risk controls and compliance to departmental and company-wide standards
• 10+ year of industry experience
• Ideally ITIL V4 foundation certified, Good to have certification in any of 5 module of ITIL intermediate or PMP certified.
• Self-Starter with the ability to identify, troubleshoot, and skilled in problem solving and decision making.
• Strong interpersonal skills, including verbal, written, and listening skills with the ability to interact with individuals on all organizational levels. Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
• Proven ability to multi-task, prioritize and attention to detail in a fast paced ever changing environment.
• Able to work under pressure to resolve issues affecting the production services.
• Working knowledge of UNIX, Stratus, Tandem and operating system functionality will be an advantage.
• Working knowledge of monitoring and log analysis tools such as ITRS Geneos, Dynatrace and Splunk.
• Proficiency in one or more general purpose programming (Java, Python, .Net, C++, etc.)
About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team
Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world's important corporations, governments and institutions. You'll develop solutions that help the bank provide strategic advice, raise capital, manage risk, and extend liquidity in markets spanning over 100 countries around the world.