Project Support Analyst - Service Delivery Center

San Antonio, Texas, US
Competitive remuneration package
24 Dec 2021
24 Jan 2022
Approved employers
Approved employer
Contract type
Full time
Experience level
Qualified accountant

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Project Management - Analyst - Service Delivery Center - Financial Services - SAN ANTONIO, JACKSONVILLE

Service Delivery Center – Project Management– analyst

EY is the only professional services firm with a separate business unit (Financial Services Organization, or FSO) that is dedicated to the financial services marketplace. Our FSO teams have been at the forefront of every event that has reshaped and redefined the financial services industry. This practice also has several Service Delivery Centers that are made up of high-performing US-based resources working closely with our experienced client-serving professionals to deliver project-based work and managed services to our US-based FSO clients. If you have a passion for rallying together to resolve the most complex challenges in the financial services industry, come join our dynamic FSO team!

The opportunity:

Working on projects that cross financial sectors, the experiences you gain here as an analyst will be invaluable. You’ll help businesses realize the value from their IT investments by supporting strategy, improving the customer experience and driving growth. As part of a high-performing team, you’ll provide advice about technology enablement, as well as the strong effect IT has on major program transformations. This is a new group being developed in our Service Delivery Center and you’ll have the opportunity to be a part of building a new team in this growing organization.

Your key responsibilities:

  • Responsible for the day-to-day management of projects, including milestones, resources, finances, leveraging designated project methodology and tools, and making certain of appropriate level of status communication
  • Initiate the creation and development of project scope and schedule
  • Assist in managing resources, communications and cost management of projects and programs
  • Demonstrate the ability to effectively negotiate priorities across multiple groups and teams
  • Communicate any project or resourcing roadblocks to leadership
  • Help develop and maintain relationships with stakeholders beyond IT services, including, but not limited to, finance, communications and legal, to cover all potential downstream implications of projects
  • Assist in identifying and implementing improvements and resolutions for all projects
  • Responsible for measuring project performance using appropriate ATTG tools and techniques to monitor the process of projects or subprojects and identify and quantify any variances
  • Meet project expectations defined by pillar leads and project stakeholders
  • Identify, communicate and address project risks, assumptions and constraints
  • Improve team performance by building team cohesiveness and leading, mentoring, training and motivating to facilitate cooperation among teams

Skills and attributes for success:

We work with clients to plan and deliver business-led, technology-driven transformation programs. We develop practical, executable plans to manage the journey from strategy through execution. Our teams use industry-leading program management tools to accelerate start-up and enable highly efficient and effective program management.

You’ll spend most of your time assisting in the day-to-day management of projects. You’ll monitor progress; track project finances, risks and issues; and confirm that key stakeholders are kept informed about the progress and outcome. You should be highly organized, possess outstanding verbal and written communication skills, along with being a self-starter.

To qualify for the role, you must have:

  • A bachelor’s degree in Liberal Arts, Criminal Justice, English, Finance, General Business, History, International Studies, Prelaw or MIS with a business focus
  • One to three years of experience in project delivery and complex program management
  • Knowledge of integration plans, integration reports and test procedures
  • Experience scheduling and delivering implementations that include multiple components with tight interdependencies between those components
  • Demonstrated project and program management skills in a cross-functional coordination role
  • Broad knowledge of the IT function and how IT enables business through effective and strategic planning, governance and management disciplines

Ideally, you’ll also have:

  • Experience working in the financial services or the professional services industry
  • Experience working with executive IT or business leadership
  • Knowledge of standard IT methodologies and processes, such as PMBOK, Prince2, Six Sigma, CMMI, product management and systems development life cycles
  • Relevant industry certification (e.g., PMP, Agile CSM, SAFe)
  • An understanding of master scheduling and integrated project planning
  • Experience with enterprise PMO and Lean PMO setup and operation

What we look for:

Top performers with track records in the following areas:

  • Practitioners applying PMI disciplines for IT project and program management activities
  • Experience in the financial services industry with a focus on enterprise transformations
  • Great communication skills, both at the personal level and in professional settings
  • People-oriented individuals who are reliable, resilient and responsive

What we offer:

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

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