Operations Client Service, Off

State Street
London, England
Not disclosed
06 Dec 2021
21 Dec 2021
Approved employers
Approved employer
Contract type
Full time
Experience level
Qualified accountant
Why this role is important to us:

Fund Connect, part of State Street Digital, is one of State Street’s market-leading electronic trading solutions that assists Institutional Investors with their short-term liquidity and reporting requirements through a single gateway to a global pool of Money Market Fund products.

Based in our London office, with the flexibility of working in a hybrid working environment, we are looking for an individual to join an exciting and dynamic team to undertake the Operations function. This demanding role requires diligence, flexibility, curiosity, and excellent communication skills to collaborate with both colleagues and clients.

The ideal candidate will have 5+ years' experience and be able to demonstrate a process improvement mentality to drive efficient and effective processes.

What you will be responsible for

As Operations Client Service Officer:

  • Provide production support for both internal and external clients
  • Monitor trading activity to ensure trades flows are in line with the expected workflow
  • Maintain functional and technical knowledge across multiple trading models to enable handling of client inquiries.
  • Communicate and collaborate effectively with different team members across the business and technology areas, working directly with junior and senior counterparts
  • Ensure client enquiries/issues are satisfactorily resolved in a timely manner by responding to and/or escalating as appropriate
  • Reconcile account positions and actively monitor and manage fund information to ensure completeness and accuracy
  • Engage and liaise with Money Market Fund Transfer Agent's
  • Ensure adherence and maintenance of all operational and audit procedures
  • Generate daily/ad-hoc reports

What we value:

  • Highly adaptable, self-motivated, articulate and inquisitive individual
  • Convey a sense of urgency and accountability to drive issues to closure
  • Logical thinker to problem solving, with the ability to identify and analyse issues with the creativity and energy to solve them
  • You want to work in a diverse, multi-cultural environment
  • You understand the importance of risk excellence
  • Aspirational to develop in the role and expand responsibilities

Qualifications/ Skills and Experience:

  • Working knowledge of SWIFT MT (MX preferred but not required)
  • Knowledge of mutual funds and cash/custody settlement process beneficial
  • Excellent interpersonal, communication, organizational skills and a logical approach to problem solving
  • Ability to multi-task, prioritise workload and perform in a pressurised, deadline oriented environment
  • Team-oriented and must possess strong integrity and professionalism
  • Strong attention to detail and diligent/risk awareness approach
  • Academic background in finance, economics, business or a related field
  • Excellent written and oral communication skills; ability to effectively communicate at all levels across the organisation
  • Competent in Microsoft products, especially MS Excel for reporting purpose

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. State Streets purpose is to create better outcomes for the world’s investors and the people they serve.  We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

State Street promotes strong values and culture traits to guide day to day behavior’s and drive performance. Our promise is to maintain a diverse and inclusive environment where every employee feels valued and is given equal opportunities to meet their full potential regardless of their identity, origin or gender infuses our day-to-day efforts. It’s also part of our commitment to inclusion, development and engagement, and corporate social responsibility.

State Street Digital combines advanced trading platform technology and investment servicing expertise with proprietary market research and insights supporting our client’s entire investment process in decentralized financial markets. We deliver a best-in-class service experience within a culture that values diversity, collaboration and learning.

For further information, and to apply, please visit our website via the “Apply” button below.

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