Business Analyst
- Recruiter
- Serco
- Location
- London, London, United Kingdom, United Kingdom
- Salary
- GBP 30,000.00 - 33,000.00 per year
- Posted
- 03 Dec 2021
- Closes
- 17 Dec 2021
- Ref
- 173902
- Approved employers
- Approved employer
- Job role
- Business analyst, CFO
Business Analyst
Location: Lambeth
Job type: Permanent, full-time
Working Hours: 40 hours per week, Monday to Friday
Salary: £30,000-£33,000
Serco's Environmental Services provide a complete waste and recycling service on behalf of the residents and community in Lambeth. With a professional, dedicated and friendly team of Refuse and Recycling and Street Cleansing staff, we ensure that streets, homes and businesses are kept clean, safe and tidy, whilst providing the very best levels of customer service to all members of the community that we serve. And right now, we have an opportunity for a like-minded Business Analyst to join our team of essential key workers and help us make a positive difference to the environment we all live and work in.
Reporting to the KPI and Performance Manager, you will be responsible for the production of regular operational reports and performance indicators to ensure the wider management are informed of contract activity and for the front-line configuration of our Operational software (Whitespace) to support the Operation.
You will also deliver agreed regular business information that drives the contract's strategy and decision making, work closely wih the operation to understand the business need for internal reports and insightful business information, support the Supervisors and Management team in Lambeth in the development of the regular reporting against agreed targets, maintain and develop ways of developing reports and processes to achieve improvements in efficiencies, lead in developing requested ad-hoc reports in response to business requirements and be an active member of our continuous improvement programme, providing analysis and insight to projects as well as project managing your own projects, and support the wider contract and business with ad-hoc requests.
We know that Environmental Services workers are our community's unsung heroes and it can be pretty hard work, but we can offer you the opportunity to go home each day with a sense of community spirit, pride in your work, belonging within a supportive and diverse team and the knowledge that your work is making a difference in helping to promote a cleaner, greener living and working space for everyone in Lambeth.
What do I need to do the role?
To be considered for a position within our team, you will be an experienced Business Analyst with experience of using customer information management and Business Intelligence products in a business environment.
You should be proactive, enthusiastic and have excellent attention to detail with excellent MS Office skills (especially Powerpoint and Exel).
Strong communication, planning, organisational, problem solving and investigation skills are essential, as well as strong analytical and interpretive skills.
This role requires an ability to work under pressure to tight deadlines and experience of managing projects.
It would be an advantage if you have knowledge of Whitespace or a comparable software and Power BI.
Previous experience of working within Environmental Services is not essential as we will provide any additional training you may need.
Why Serco
Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives
A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.
Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.
What we offer
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
We're a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Serco supports fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).
*Google Chrome is the preferred browser to access Serco careers website*
Location: Lambeth
Job type: Permanent, full-time
Working Hours: 40 hours per week, Monday to Friday
Salary: £30,000-£33,000
Serco's Environmental Services provide a complete waste and recycling service on behalf of the residents and community in Lambeth. With a professional, dedicated and friendly team of Refuse and Recycling and Street Cleansing staff, we ensure that streets, homes and businesses are kept clean, safe and tidy, whilst providing the very best levels of customer service to all members of the community that we serve. And right now, we have an opportunity for a like-minded Business Analyst to join our team of essential key workers and help us make a positive difference to the environment we all live and work in.
Reporting to the KPI and Performance Manager, you will be responsible for the production of regular operational reports and performance indicators to ensure the wider management are informed of contract activity and for the front-line configuration of our Operational software (Whitespace) to support the Operation.
You will also deliver agreed regular business information that drives the contract's strategy and decision making, work closely wih the operation to understand the business need for internal reports and insightful business information, support the Supervisors and Management team in Lambeth in the development of the regular reporting against agreed targets, maintain and develop ways of developing reports and processes to achieve improvements in efficiencies, lead in developing requested ad-hoc reports in response to business requirements and be an active member of our continuous improvement programme, providing analysis and insight to projects as well as project managing your own projects, and support the wider contract and business with ad-hoc requests.
We know that Environmental Services workers are our community's unsung heroes and it can be pretty hard work, but we can offer you the opportunity to go home each day with a sense of community spirit, pride in your work, belonging within a supportive and diverse team and the knowledge that your work is making a difference in helping to promote a cleaner, greener living and working space for everyone in Lambeth.
What do I need to do the role?
To be considered for a position within our team, you will be an experienced Business Analyst with experience of using customer information management and Business Intelligence products in a business environment.
You should be proactive, enthusiastic and have excellent attention to detail with excellent MS Office skills (especially Powerpoint and Exel).
Strong communication, planning, organisational, problem solving and investigation skills are essential, as well as strong analytical and interpretive skills.
This role requires an ability to work under pressure to tight deadlines and experience of managing projects.
It would be an advantage if you have knowledge of Whitespace or a comparable software and Power BI.
Previous experience of working within Environmental Services is not essential as we will provide any additional training you may need.
Why Serco
Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives
A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.
Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.
What we offer
- The opportunity to make a real difference to the quality of life in our communities
- A role as a company ambassador
- Up to 6% contributory pension scheme
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
- Interesting, varied and enjoyable work
- A company that recognises your contribution
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
We're a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Serco supports fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).
*Google Chrome is the preferred browser to access Serco careers website*