Shell Business Operations

Associate - Credit Debt Collection

Location
Cyberjaya
Salary
Not disclosed
Posted
02 Dec 2021
Closes
02 Jan 2022
Ref
R51151
Approved employers
Approved employer
Contract type
Permanent
Hours
Full time
Experience level
Qualified accountant
The Role

Purpose and Accountabilities:

Allocate Cash Debt Collection

  • Responsible for ensuring that customer debts are collected in line with contracted payment terms.
  • Adhere to the escalation process in carrying out the debt collection activities
  • Responsible for managing release of credit blocked orders
  • Maintain and foster good working relationships with Sales, the business and with relevant FO business partners.
  • Perform dispute initiation and monitoring of resolution in accordance with the defined SLA
  • Handle customer queries as well as that of the Customer Service Center
  • Coordinate with Sales and the business account reviews on assigned portfolios
  • Investigate payment discrepancy reason if the customer fails to provide it in their remittance data.
  • Negotiate and recommend refinancing of overdue debts.
  • Recommend for credit line increase/decrease/revocation.
  • Contribute ideas on process enhancements/improvement.
  • This role will have an exposure to business leaders and third party customers. The role requires low level of negotiation skills and involves maximizing commercial opportunities whilst taking acceptable risks . This will require creating very good working relationships with the local Credit Team, OTC, Sales and other FO business partners. Having the ability of meeting with the customers to discuss a range of issues but still maintain a solid relationship wherever possible.

Debt Recovery

  • Providing support for Provisioning for bad debt process, in term of providing input, evidences and necessary approvals.
  • Providing support for Debt recovery process, in term of providing input, evidences, and necessary approvals.

Others

  • Represent Team Manager in MY meetings when required.
  • Performs reporting and analysis when required.

Dimensions :

DC role to cover (insert country)

Skills and Requirement

Qualifications

  • Degree in Accounting or any related Finance/Business course.
  • With 1-2 years relevant work experience.
  • Excellent interpersonal and communication skills.
  • Team player.

Professional Experience

  • Experience in performing call outs and other collection efforts to third party customers.
  • With 1-2 years relevant work experience.

Key Competences

  • Apply Strategic Credit Focus : Knowledge
  • Collect Customer Debt : Skill
  • Manage Bad Debt : Knowledge
  • Advise and Support Business Decisions : Knowledge
  • Champions Customer and Stakeholder Focus : Knowledge
  • Demonstrates Courage : Knowledge
  • Delivers Results : Knowledge
  • Builds Shared Vision : Awareness
  • Displays Interpersonal Effectiveness : Skill
  • Process Improvement : Awareness
  • Team working : Knowledge
  • Communicate and Persuade : Skill
  • Use Computer and Communication System : Knowledge
  • Business Partnering / Relationships Building / Stakeholder Management : Knowledge

For further information, and to apply, please visit our website via the “Apply” button below.

Candidates must be resident in Malaysia, or have the right to work in Malaysia.

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