Shell Business Operations

Associate - Credit Debt Collection

Not disclosed
02 Dec 2021
02 Jan 2022
Approved employers
Approved employer
Contract type
Full time
Experience level
Qualified accountant
The Role

Purpose and Accountabilities:

Allocate Cash Debt Collection

  • Responsible for ensuring that customer debts are collected in line with contracted payment terms.
  • Adhere to the escalation process in carrying out the debt collection activities
  • Responsible for managing release of credit blocked orders
  • Maintain and foster good working relationships with Sales, the business and with relevant FO business partners.
  • Perform dispute initiation and monitoring of resolution in accordance with the defined SLA
  • Handle customer queries as well as that of the Customer Service Center
  • Coordinate with Sales and the business account reviews on assigned portfolios
  • Investigate payment discrepancy reason if the customer fails to provide it in their remittance data.
  • Negotiate and recommend refinancing of overdue debts.
  • Recommend for credit line increase/decrease/revocation.
  • Contribute ideas on process enhancements/improvement.
  • This role will have an exposure to business leaders and third party customers. The role requires low level of negotiation skills and involves maximizing commercial opportunities whilst taking acceptable risks . This will require creating very good working relationships with the local Credit Team, OTC, Sales and other FO business partners. Having the ability of meeting with the customers to discuss a range of issues but still maintain a solid relationship wherever possible.

Debt Recovery

  • Providing support for Provisioning for bad debt process, in term of providing input, evidences and necessary approvals.
  • Providing support for Debt recovery process, in term of providing input, evidences, and necessary approvals.


  • Represent Team Manager in MY meetings when required.
  • Performs reporting and analysis when required.

Dimensions :

DC role to cover (insert country)

Skills and Requirement


  • Degree in Accounting or any related Finance/Business course.
  • With 1-2 years relevant work experience.
  • Excellent interpersonal and communication skills.
  • Team player.

Professional Experience

  • Experience in performing call outs and other collection efforts to third party customers.
  • With 1-2 years relevant work experience.

Key Competences

  • Apply Strategic Credit Focus : Knowledge
  • Collect Customer Debt : Skill
  • Manage Bad Debt : Knowledge
  • Advise and Support Business Decisions : Knowledge
  • Champions Customer and Stakeholder Focus : Knowledge
  • Demonstrates Courage : Knowledge
  • Delivers Results : Knowledge
  • Builds Shared Vision : Awareness
  • Displays Interpersonal Effectiveness : Skill
  • Process Improvement : Awareness
  • Team working : Knowledge
  • Communicate and Persuade : Skill
  • Use Computer and Communication System : Knowledge
  • Business Partnering / Relationships Building / Stakeholder Management : Knowledge

For further information, and to apply, please visit our website via the “Apply” button below.

Candidates must be resident in Malaysia, or have the right to work in Malaysia.

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