Associate - Credit Debt Collection
- Recruiter
- Shell Business Operations
- Location
- Cyberjaya
- Salary
- Not disclosed
- Posted
- 02 Dec 2021
- Closes
- 02 Jan 2022
- Ref
- R51151
- Approved employers
- Approved employer
- Job role
- Accountant, Accounts payable/receivable, Credit control
- Sector
- Energy/utilities
- Contract type
- Permanent
- Hours
- Full time
- Experience level
- Qualified accountant
The Role
Purpose and Accountabilities:
Allocate Cash Debt Collection
- Responsible for ensuring that customer debts are collected in line with contracted payment terms.
- Adhere to the escalation process in carrying out the debt collection activities
- Responsible for managing release of credit blocked orders
- Maintain and foster good working relationships with Sales, the business and with relevant FO business partners.
- Perform dispute initiation and monitoring of resolution in accordance with the defined SLA
- Handle customer queries as well as that of the Customer Service Center
- Coordinate with Sales and the business account reviews on assigned portfolios
- Investigate payment discrepancy reason if the customer fails to provide it in their remittance data.
- Negotiate and recommend refinancing of overdue debts.
- Recommend for credit line increase/decrease/revocation.
- Contribute ideas on process enhancements/improvement.
- This role will have an exposure to business leaders and third party customers. The role requires low level of negotiation skills and involves maximizing commercial opportunities whilst taking acceptable risks . This will require creating very good working relationships with the local Credit Team, OTC, Sales and other FO business partners. Having the ability of meeting with the customers to discuss a range of issues but still maintain a solid relationship wherever possible.
Debt Recovery
- Providing support for Provisioning for bad debt process, in term of providing input, evidences and necessary approvals.
- Providing support for Debt recovery process, in term of providing input, evidences, and necessary approvals.
Others
- Represent Team Manager in MY meetings when required.
- Performs reporting and analysis when required.
Dimensions :
DC role to cover (insert country)
Skills and Requirement
Qualifications
- Degree in Accounting or any related Finance/Business course.
- With 1-2 years relevant work experience.
- Excellent interpersonal and communication skills.
- Team player.
Professional Experience
- Experience in performing call outs and other collection efforts to third party customers.
- With 1-2 years relevant work experience.
Key Competences
- Apply Strategic Credit Focus : Knowledge
- Collect Customer Debt : Skill
- Manage Bad Debt : Knowledge
- Advise and Support Business Decisions : Knowledge
- Champions Customer and Stakeholder Focus : Knowledge
- Demonstrates Courage : Knowledge
- Delivers Results : Knowledge
- Builds Shared Vision : Awareness
- Displays Interpersonal Effectiveness : Skill
- Process Improvement : Awareness
- Team working : Knowledge
- Communicate and Persuade : Skill
- Use Computer and Communication System : Knowledge
- Business Partnering / Relationships Building / Stakeholder Management : Knowledge
For further information, and to apply, please visit our website via the “Apply” button below.