Business Analyst, Amazon Marketplace Professional Services

DESCRIPTION

Amazon Marketplace Professional Services (AMPS)
Are you interested in innovating to deliver a world-class level of service to Amazon's Selling Partners? The Amazon Marketplace Professional Services (AMPS) program seeks to improve the customer and Selling Partner experience on Amazon by working directly with Selling Partners to improve value, selection and convenience across their business. Our team will invent and innovate across technology, processes and people to grow the program, improve seller engagement and satisfaction and enable scalable global solutions through direct cooperation with the US, China and Japan Teams.

Role of the AMPS Business Analyst
This Business Analyst role is a unique opportunity providing both Analytics and Account Managment experience. In this role you will spend 50% of your time building and scaling reporting for AMPS across the EU, and performing deep dives to guide strategy of the program, and the remaining 50% managing around 7 strategic SPs as a Marketplace Consultant (MC).
Data Analytics Responsibilities (50% of Role)
This role will empower you to scope, define and be a key player in building EU wide reporting, working directly with our BI in Lux, and our counterparts in CN and US.
Activities will include:
* The creation and development of tools reporting back and front-ends to support Marketplace Consultants across the whole of EU AMPS
* Automating activities which are currently manually performed, using a variety of technologies
* Working with the team on key strategic deep dives, such as understanding how to optimize time spent by MCs to maximise value for our Selling Partners.

Marketplace Consultant (MC) Responsibilities (50% of Role)
You will be expected to develop and convert a sales pipeline using a highly consultative and data driven approach. The Marketplace Consultant will be responsible for identifying and building long-term relationships with key influencers and decision-makers within the prospective accounts. Given the early stage of the AMPS program you will also be responsible for developing processes, tools and content for this new service. You will be a key part of developing our portfolio of Paid Services solutions alongside cross functional teams and colleagues in the US, China and Japan.
Core Responsibilities include:
• Create and articulate compelling value propositions around our Paid Service programs.
• Identify, qualify, and engage with prospective Selling Partners for AMPS based on a clear understanding of our Selling Partners and their needs.
• Manage a portfolio of Selling Partners concurrently and strategically to drive sustainable GMS growth, based on a strong understanding of marketplace programs, tools and processes.
• Analyze customer data and make recommendations in order to maximize the potential of the assigned Selling Partners.
• Implement and track metrics for recording the success and quality of the sellers in your Selling Partner portfolio. Use these metrics to guide your work and uncover hidden areas of opportunity.
• Understand and utilize CRM tools such as Salesforce to track all pertinent account information and sales progress.
• Prepare and deliver business reviews regarding progress and state of health for the respective assigned portfolio.
• Develop a thorough understanding of the Amazon Marketplace 3rd party services industry and competitive environment, including knowledge of competing product offerings.

BASIC QUALIFICATIONS

• Strong analytical skills including SQL and Excel.
• Proven ability to successfully influence at all levels within an organization, particularly at the executive level.
• A passion for developing an engaging customer user experience with demonstrated ability to translate customer needs into business and product requirements
• Superior communication and presentation skills.
• Ability to thrive in an ambiguous environment
• High attention to detail and the management of multiple, competing priorities simultaneously
• Sound business judgment, proven ability to influence others.

PREFERRED QUALIFICATIONS

• Experience of business-to-business selling
• Demonstrated success in exceeding sales targets using a consultative, solutions-focused approach.
• Ability to work in a complex, cross-functional team environment (including technical, marketing, design and merchandising teams), chasing down and following up on dependencies, mitigating risks, and escalating when necessary
• Experience using Salesforce.com or other CRM tool.
• Creative, has initiative, and can constructively advocate on behalf of the customer.