National Customer Service Assistant | IKEA | Ain Ain

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

Come join us to live well, work better, and be the best.

About the Role

Assist customer in home delivery section in professional manner. Also, to ensure receipt of cash, cheques etc., from all showroom transactions are properly completed and recorded; and such assets are held in safe custody within the company in accord with company procedure.

Key Accountabilities

Financial

• Ensure all receipts by way of cash, cheque, or other negotiable instruments etc., are completed according to the company policies, systems and procedures.
• Receive payment against cash/credit sales as evidenced by documents.
• Control all cash, credit card and foreign currency at the end of the day onto relevant documents.
• Responsible for cash handling and safe custody of cash collected until deposit in the safe.

Customer

• Handles routine customer complaint promptly and courteously.
• Briefs the Duty Manager on complaints that require management assistance.
• Ensuring that customers are dealt with in a prompt and courteous manner to ensure maximum customer satisfaction.
• All articles are handed out as per the customers’ receipts to ensure accuracy of stocks and customer satisfaction.
• Provide excellent customer service at all times.
• Greet all clients at the home delivery front desk in a professional manner.
• Receive, check, and verify goods from customer against the invoice as per the company policy, system and procedures.
• Ensures to report to home delivery senior for any stock’s irregularities found while verifying the goods.
• Process home delivery booking schedules following the given benchmark with accuracy.
• Ensure all goods are labelled before moving to the holding area.
• Provide accurate information to customer’s and IKEA sales co-workers regarding home delivery lead time.
• Ensure customer’s home delivery reconfirmation call is carried out a day before the delivery schedule.
• Ensure customer’s follow up call after the delivery
• Maintain neat, clean appearance of self and work area.
• Ensure to follow the home delivery standard operating procedures.
• Schedule home deliveries and assemblies’ details.
• Attends to customers’ queries and problems in a professional manner.
• Maintains files of completed and pending deliveries.
• Updating PGI reports on a weekly basis and co-ordinate with STS system Errors Maintain all documents/record as required by company systems and procedures.
• Ensure and maintain adequate stock of printed stationary.
• Controlling home delivery teams and services after delivery.

Operational

• Maintains files of completed and pending deliveries.
• Updating PGI reports on a weekly basis and co-ordinate with STS system Errors Maintain all documents/record as required by company systems and procedures.
• Ensure and maintain adequate stock of printed stationary.
• Controlling home delivery teams and services after delivery
• Ensure all system procedures are adhered to as per policy / procedure.

About You

Experience

• Minimum experience of 2 years in a similar role.

Job-Specific Skills:

• Analytical Skills, Effective Communication

Behavioural Competencies:

• Customer Focussed
• Individual Accountability
• Continuous Improvement
• Personal Leadership
• Teamwork

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

For further information, and to apply, please visit our website via the “Apply” button below.