Sales and Service Client Services, Associate 2

State Street.
Fukuoka, Japan
Not disclosed
30 Nov 2021
28 Dec 2021
Contract type
Full time
Experience level
Qualified accountant

Who we are looking for

A person who work as a client service representative within a Global Custody Client Service team and handle the day to day client inquiries coming from Asset management Company, Trust Banks and Insurance Companies, closely working with core stakeholders, Global operation team in overseas, Tokyo Client services and other team members.

Why this role is important to us

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

Day-to-day work on client service

  • Reply on customers’ inquiry related to corporate action (including class action), income (dividend / interest), Income tax claim and proxy voting.
  • Analyze/research corporate actions event or tax related event, using the existing resources
  • Prepare the client report and dispatch without any backlogs.
  • Encourages relationship building with both clients and stakeholders
  • Actively promotes effective query resolution and maintenance of service standards
  • Grasp client needs and prepare the feedback to satisfy client’s intention with high standard client services.
  • Demonstrates high level of standard with accuracy and timeliness on client communication.
  • Review the operation process and instruct the processing method to operation team.

What we value

  • Motivational individual to learn a new thing under challenging condition.
  • Be a team player
  • Strong Communication skills for external and internal communication
  • Detail oriented
  • Ability to meet tight deadlines

Education & Preferred Qualifications

  • Experience in Financial institutions or understand the trustee scheme & securities settlement system.
  • Excellent and advanced oral and written communication in Japanese, basic English oral and written communication

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

For further information, and to apply, please visit our website via the “Apply” button below.

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