AVP - Alpha Portfolio Services (APAC)

State Street.
Bangalore, India
Not disclosed
30 Nov 2021
30 Dec 2021
Contract type
Full time
Experience level

The primary role will be to ensure the Middle Office production processing of multiple clients static data including the Oversight of Security Reference data and the co-ordination of Transition events such as New Accounts, Account restructures, Terminations, Account maintenance and other changes are maintained and performed in an accurate and timely manner. Further to this the role will require the person to work and manage multiple other Portfolio Services functions like Portfolio Control, Client Reporting & Services, Fee Billing and Projects as may be assigned from time to time.

The position requires regular independent interaction with internal teams, client contacts, custodians and other interested parties.  The data elements gathered need to be maintained in an accurate and timely manner to help support the clients trading activities in addition to supporting numerous departments within the organization.  The position will also be the primary point of contact internally and externally regarding the data elements, hence excellent interpersonal, communication and organizational skills is a must for the role.

Operations responsibilities:

Specific duties:

  • Complete the day to day responsibilities of the team within a strong risk and control environment that minimizes incidents and errors
  • Completion of the review and verification of the staff's work on a daily basis, enforcing stringent procedures and controls
  • Perform an oversight role for the Shared Services functions identifying operational trends, issues and areas for improvement
  • Own the research and resolution of issues involving all operational and various IT areas (e.g. Asset Servicing, Trade Operations, Account Transitions, COACS)
  • Conduct high-level analysis in specific areas of expertise, identify and resolve work-processing issues, make suggestions to streamline operations
  • Approve documented workflow, procedures and controls, determining impact of activity to other areas
  • Make proactive recommendations and solutions for problem resolution
  • Interface with other internal departments on complex matters and inquiries
  • Liaise with colleagues within the Australia, USA, UK and India State Street offices and divisions globally where required for query resolution
  • Assist in the set up and transition process of new client accounts
  • Ad-hoc reporting, including daily, weekly and monthly metrics.
  • Develop and build up a strong relationship with internal and external clients
  • Assume managerial oversight of all operations conducted by the assigned team(s) in India
  • Ensure sufficiently trained staff is available to service the client/s and deliver quality service
  • Assume responsibility for the implementation of client specific projects (new business development review, planning & roll out)
  • Conduct Performance appraisals and objective setting
  • Provide timely updates on issues affecting daily production to governance and carry out necessary corrective action
  • Manage on-going relationships with the goal of meeting/exceeding service delivery standards
  • Work to broaden scope of services in India to support overall global strategy
  • Represent State Street by serving on internal and external committees and industry associations
  • Evaluate current methods and strategies. Communicate and manage implementation of changes and improvements
  • Responsible for execution of overall business plan in assigned areas
  • Responsible for the direction and development of subordinate managers at all levels as well as staff
  • Resolve employee complaints and escalations
  • Evaluate subordinate managerial performance
  • Continually review the Operating Environment & implement improvements where necessary
  • Maintain open lines of communication and ensure regular interaction with onshore oversight teams
  • Identify data or accounts trends for discussion in group meetings.
  • Remain familiar with back-up procedures when system applications and/or transmission problems arise.
  • Build cooperative and professional internal/external relationships achieving group and client goals. Utilize all available resources throughout SSC.
  • Cover various management functions and desk coverage when necessary.
  • Interact with clients and be prepared for all meetings
  • Prepare oversight reports for audit where applicable.
  • Take ownership of issues to resolution, engage teams as needed to gain consensus.
  • Manage staff to meet goals.
  • Track work effort and goals.  Escalate issues timely.
  • Ensure that the highest level of the Code of Conduct is displayed in your behaviour
  • Provide appropriate management information as required to support business unit decision making
  • Support the ‘Risk Excellence’ culture within the business
  • Adhere to  limits of delegation and escalation procedures required by your manager so that you comply with internal policies and external regulations

·         Managerial

  • Demonstrate the ‘Risk Excellence’ culture in your behavior
  • Maintain a detailed understanding of:
    • The scope of  the role’s managerial responsibilities
    • The competence of the staff reporting to you
  • Ensure that your team has clear understanding of their reporting lines, authority levels, scope of responsibilities (including those delegated to them and those they delegate), objectives, training and competency requirements plus progress is reviewed regularly in line with Company policy, and are regulatory registered where appropriate for their role
  • Develop effective working relationships and communications with staff and ensure that staff are motivated, developed and supported.
  • Establish and monitor systems of control, delegated authority and escalation procedures so that the business complies with internal policies and external regulations and can be managed effectively
  • Adhere to the delegation and oversight (management information and escalation) framework in the performance of daily tasks. This includes taking proactive action to ensure there is adequate production of management information that is fits for purpose, and issues are raised as appropriate
  • Establish and monitor an effective delegation framework to ensure that tasks are performed by staff members with appropriate capacity and authority level (based on knowledge, skills and competence).
  • Establish and monitor an effective oversight framework to ensure that issues are appropriately identified, escalated and resolved. This includes: a) ensuring that appropriate management information is received, considered and challenged as appropriate at  intervals proportionate to the risks; and b) that staff members have clear understanding of the escalation path/principles
  • Establish and nurture a culture of ‘Risk Excellence’ within the team, encourage an environment of openness that welcomes effective challenge and supports open discussion.
  • Ensure that you make reasonable decisions by exercising reasonable care when considering information available to you. This includes taking proactive action to ensure that the information you have is suitable and adequate.
  • Establish and nurture a culture of individual ownership of tasks to embed a clear individual sense of accountability into staff members’ behavior in performing their roles.
  • Ensure that the highest level of the Code of Conduct is displayed in your own and staff behavior.


Candidate will be responsible for a team in a busy and challenging environment. The candidate will gain exposure to many client relationship management aspects with an excellent opportunity to gain experience in a fast moving financial services environment.

Work Parameters or Boundaries

  • State Street Employee Handbook
  • Internal Procedures Manual
  • FSA Regulations
  • Accounting Standards
  • Yearly Performance Review

Person Specification

Specific Qualifications/ Skills:

  • Confident in dealing with all situations; Excellent Communication; Organizational and Report Writing skills; Proficient in the use of MS Office tools including Word  and Excel.
  • Fluency in oral and written English is required
  • Proven experience of team management in a financial services environment

Level of education

  • Bachelor Degree or equivalent. Professional accounting qualification and/or Master’s degree a plus

Previous level of experience

  • 10+ years of managerial experience (operations and financial services). Experience in managing large teams and operations servicing multiple clients a must
  • Broad and in-depth understanding of the asset management industry, gained through working with an asset manager or custodian, including detailed knowledge on all types of financial instruments
  • Broad and in-depth understanding of standards, methodologies, processes, systems and technology necessary to support investment management operations
  • Experience with writing and reviewing business specifications, procedures, operating models, etc.
  • Excellent analytical skills and ability to analyze quickly

For further information, and to apply, please visit our website via the “Apply” button below.

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