Credit Suisse

Business Process Manager # 172128

Credit Suisse
Wroclaw, Poland
Not disclosed
30 Nov 2021
30 Dec 2021
Contract type
Full time
Experience level

Your field of responsibility

Join the Compliance Operations team as a Business Process Analyst. As part of this small, highly motivated and powerful team you will be focusing on knowledge and process management within Compliance Operations. You will be supporting the Process Manager in rolling out our newly established Process Framework to international locations within Europe, APAC and America. Your responsibilities will include future process design in our business process management tool and associated process change management. You will collaborate closely with a variety of business partners to actively identify and improve existing processes with a key focus on global process alignment, efficiency and effectiveness. Your role will ensure that processes & procedures are standardized and well documented and communicated. You will also be managing your own portfolio of process improvement initiatives and you will be responsible for driving solution implementation – including collaboration with IT for tool improvements. In this role you will report to the Process Manager in Switzerland as well as to your Line Manager in Poland.

Your future colleagues 

Compliance Operations mandate includes all functions that execute control activities along the client lifecycle enabling a holistic view and understanding of all risks and regulatory requirements identified, reviewed, assessed and mitigated during client onboarding, change in circumstances, periodic reviews and terminations. You will closely collaborate with other Deputy Chief Compliance Officer teams as well as Front Office from all divisions in platform, governance and framework matters to ensure consistency in execution across the department. We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global cultural values.

This position offers remote working opportunities for an agreed amount of days per week. 

Your skills and experience 

We are looking for: 

  • A higher-level education, preferably with either a business or technical degree.
  • A minimum of 3 years proven experience, preferably in a significant corporation or consulting firm performing program / project / change activities.
  • Relevant experience in business process management (BPMN) and project management.
  • Experience with processes design, implementation and monitoring of process performance (metrics).
  • Results-oriented individual who is an independent reliable teammate.
  • Excellent problem solving skills with a can-do attitude and an analytical mind-set.
  • Ability to manage work and effectively collaborate across multiple cultures in a global environment.
  • Strong coordination and organization skills with a high level of proactivity and reliability.
  • Demonstrate excellent facilitation skills, you can convey complex information clearly and manage different business partner requirements
  • Proficient in PowerPoint and Excel.
  • Outstanding written and verbal communication skills with proficiency in English.

Nice to have: 

  • Experience with risk and control management would be an asset.
  • Experience in client management, client onboarding & lifecycle management within the banking industry would also be an asset.
  • Project management certifications (e.g. PMI, Prince, Six Sigma) would be of added advantage.
  • Having experience with tool implementations and IT requirement management would be an asset.
  • Proficiency in German would be an asset.
  • Understands the value of diversity in the workplace and is dedicated to fostering an inclusive culture in all aspects of working life so that people from all backgrounds receive equal treatment, realize their full potential and can bring their full, authentic selves to work.

Your benefits: 

  • Private medical care
  • Life insurance for employees and additional insurance options available for family members
  • Pension plan
  • Charity days
  • Training and development
  • Internal Mobility 

Other optional: 

  • Language training course
  • Mentoring
  • Family – nursery and kindergarten funding, gift vouchers for Christmas
  • Parking allowance
  • Health promotion: Multisport card, sporting events and groups within Credit Suisse (skiing trips, football team, running team, tennis training course etc.)
  • Employee discounts on various products and services (event tickets, consumer products, etc.)
  • Relocation package
  • Employee Referral Program
  • Flexible work schedule and working from home (home office)

Your new employer

Find a new home for your skills, ideas, and ambitions. Credit Suisse offers you the ideal environment to progress your career, attractive benefits and excellent training.

We are a leading wealth manager with strong global investment banking capabilities founded in 1856. Headquartered in Zurich, Switzerland, and with more than 45,000 employees from over 150 nations, we are always looking for motivated individuals to help us shape the future for our clients.

Credit Suisse is committed to providing equal employment opportunities, regardless of ethnicity, nationality, gender, sexual orientation, gender identity, religion, age, civil partnership, marital or family status, pregnancy, disability or any other status that is protected as a matter of local law.

Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success. We are committed to building a culture of inclusion with a deep sense of belonging for all of us. We will consider flexible working opportunities where possible. Our bank provides reasonable accommodations to qualified individuals with disabilities, as well as those with other needs or beliefs as may be protected under applicable local law. If you require assistance during the recruitment process, please let your recruiter know.

For further information, and to apply, please visit our website via the “Apply” button below.

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