Treasury Client Service Specialist

Job Description:

Job Title: Treasury Client Service Specialist

LOB: EMEA Servicing

Corporate Title: Assistant Vice-President

Location: Bromley

We're currently seeking a Treasury Client Service Advisor/Specialist to join our dynamic, diverse Bromley based EMEA Client Service team. Working with a varied multi-national client base you'll be responsible for navigating our cash management and treasury services on their behalf, building solid relationships and establishing yourself as a trusted advisor and navigating GTS on behalf of a dedicated portfolio of clients.This is a client facing role that offers a high level of visibility as you'll work in conjunction with a number of other internal teams to provide seamless delivery and support to a variety of client stakeholders.

Whether you're already working within a Client service function or another client handling role within a banking/financial services organisation, if you have a natural client first approach and a passion for delivering a market leading service then we want to hear from you. In return we not only offer the support you'd expect from a leading global bank but also the opportunity to grow your career right here in Bromley. With exposure to a variety of financial products and business partners we can offer excellent mobility and development.

Responsibilities will include but not limited to:

• Supporting clients with all aspects of their treasury movements, managing expectations with regular updates.
• Team player, helping to form a cohesive industry team aligned to meet common goals and deliver a consistent service to all clients.
• Front line support, navigating all internal partnerships and activities throughout the enquiry to deliver an accurate and timely service.
• Form strong client relationships through regular verbal communication, understanding our clients business and priorities.
• Client advisory through proactive analysis, identifying operational efficiencies, repair reduction and self-service opportunities.
• Face to face meetings, delivering thorough, advisor service reviews. Promoting self- service opportunities and demand reduction.
• Tailoring your service approach according to client needs in order to influence positive 'client satisfaction' survey responses.
• Professionally resolve conflicts and barriers while appropriately escalating concerns that may jeopardise client experience.
• Leveraging industry and product expertise to deepen client relationships and mitigate risk throughout the servicing process.
• Partnering with Sales, Product, Operations, Technical Support and Fulfilment departments in order to provide a seamless delivery to the client.

Core Skills:

• Experience in client service or client facing roles
• Experience gained within financial services or investment banking.
• An understanding of cash management and/or treasury products and clearings
• Appetite to evolve and add to a continued excellence environment
• The ability to travel to client visits
• Excellent verbal and written communication skills
• Influencing skills in order foster an optimum and timely resolution for the client

Nice to have:

• Fluency in a major European language in addition to English (written, reading and speaking).

Bank of America

Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

In line with these values, in EMEA we have 9 Employee Networks , a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here .

Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

Job Band:
H6

Shift:

Hours Per Week:
35

Weekly Schedule:

Referral Bonus Amount:
0