Affordability & Collections Advisor

Our client, a well known and growing business are looking for an Affordability & Collections Advisor to join their Accounts Team in Redhill.

Client Details

Our client, a well known and growing business are looking for an Affordability & Collections Advisor to join their Accounts Team in Redhill.

Description

Key Responsibilities:

• Handling customer enquiries relating to all aspects of service provided by the client with a particular focus on financial and priority services support & debt collection.
• Provide accurate information and advice as required based upon our customer's needs at the point of contact.
• Provide advice and support to our customers, helping them manage their account effortlessly.
• Engaging with a range of customers and scenarios on a daily basis with a key focus on customer satisfaction, and complaint prevention and resolution.
• Identifying our customers who may be in financial hardship and require specialist or priority services.
• Recognising opportunities to go above and beyond for both our customers and colleagues.
• Actively sharing best practise with our colleagues and helping to promote an innovative and continuous improvement culture
• positively participating in continuous training.
• Receiving regular call quality feedback, coaching and support.
• Negotiating with customers in order to identify and agree affordable repayment terms, and/or debt preventative payment schemes.
• Operate effectively within the debt collection process, engaging with solicitors and the local courts where appropriate.
• Providing contact centre support where required at points of peak demand.
• Advocating business change.

Profile

Successful Candidate:

• Experience in customer service.
• Excellent communication skills both written and verbal.
• Must be a team player.
• Available Immediately or on a short notice

Job Offer

Affordability & Collections Advisor

£18k - £22k

Redhill