Key Account Manager
- Recruiter
- ISS - Institutional Shareholder Services
- Location
- London, England, United Kingdom
- Salary
- 85K + bonus
- Posted
- 11 Dec 2018
- Closes
- 19 Dec 2018
- Ref
- 5002393
- Sector
- Media/Marketing
- Contract type
- Permanent
- Hours
- Full time
- Experience level
- Manager
Responsibilities:
• Develop client relationships and drive business
• Partner closely with the Sales team; Identify and communicate up-sell opportunities, provide usage and forecasting for renewal process
• Proactively communicate and educate clients on key governance matters and administer support for ISS's Proxy product suite
• Identify accounts at risk and create plans to ensure revenue and client retention
• Conduct calls/on-site visits with clients (health checks, training, relationship planning and review)
• Assist with operational support for clients
• Own and manage client inquiries and issue resolution process, utilizing email, Jira, SalesForce.com and other internal tools ensuring deliverables are completed in an accurate and timely manner.
• Assess client reporting needs and coordinate report delivery
• Encourage and facilitate meetings between clients and research analysts
• Organize and lead the Due Diligence process
• Support ISS's implementation team in ensuring the correct setup is applied
Additional responsibilities:
• Perform testing of new product features
• Communicate market requirements to ISS business leaders
• Subject expertise and support for the ISS sales team
• Act as support to sales representatives in their communication with (potential) clients
Qualifications:
• Bachelor's degree required, MBA or Masters a plus
• Minimum 5 years' experience in an account management, business development, relationship management or client service position, ideally in financial, SRI or corporate governance industries
• Strong interest in finance, with understanding of financial markets and market players
• German, French or Dutch language ability would be beneficial
Required skills:
•Proactive attitude, innovative, motivated, client-oriented and commercially-aware thinker with strong attention to detail
• Demonstrated project management skill - define scope, resources and time lines and manage to deliverables
• Prior team management experience preferred
• Experience working with and communication across departments (Sales, Management, Marketing) to provide solutions and grow business
• Excellent organizational and verbal skills
• Proficiency in Microsoft Office product suite
• A team player able to effectively manage the expectations of a diverse and demanding client base
• Excellent multi-tasking and prioritization skill; ability to effectively manage multiple tasks and projects simultaneously
• Absolute personal and business integrity
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