AVP-Credit Control Service-Banking
AVP - Credit Control Service - BankingSeamlessly integrates technology platforms and operations with an aim to re-define customer experience and drive down unit cost of production.world-class services for customers across Retail Banking & Wealth Management operates through a global network of Centres of Excellence/ Business Service centers. Client DetailsOur Client is one of the largest banking and financial services organisatios in the world. DescriptionThe AVP Operations Support - Project Management will be responsible for implementing within all Credit Control Service locations, best practice global processes to manage all aspects of Operational Risk and Internal Control in line with the Group's Operational Risk & Management Framework with guidance from Global Risk BRCM along with implementing best practices from the SD/ Regional/Global BRCM.Initiates the project, obtaining authorization to start the project and scope the project. Engages the project Sponsor and/or Steering CommittePlans effectively around delivery constraints and optimizes the plan to maximize benefits and minimize risk. Develops the plan within constraints, considering the delivery approach, key milestones and dependencies within the plan, requirements and scope, effort and resources, budgets and quality.Ensures the baseline scope, requirements, benefits, schedule and budget are delivered by the project. Identifies and intervenes where there is slippage and variance from plan.Proactively monitors project execution to effectively identify risks/issues/dependencies as they arise throughout the project lifecycle. Takes ownership of critical issues and ensures resolution within agreed timescales and implements mitigating plans against identified risks and issues. Escalates when needed to the Program Manager (remaining calm, knowing when to escalate, and escalates with possible solutions).Collaborates and builds positive stakeholder and business partner relationships providing regular updates to resolve high priority issues affecting the projectObtains buy-in from the project sponsor, Steering Committee and other business partner stakeholders for all key project plans, commitments, and changes including requirements, quality assurance plans, budget, schedule, and scope changesAnalyses management reports, and derives insights from it to drive the right business decisionsSets the pace and operating rhythm, driving a culture of achievement and ensures pace by identifying and removing barriers to project success.Promotes pace and energy within the team and leads by exampleKeeps focus on the medium and long term goals and the Group's values particularly when under short term pressureManages change and implementation within the business to ensure the change lands well and sticks, contributing to benefits realizationManages project closure and handover to the business ProfileKnowledgeExcellent understanding of the project lifecycleExcellent understanding of Global Change Delivery frameworks, methodologies and best practice techniquesUnderstanding of the purpose, culture and fundamentals of Global Change DeliveryUnderstanding of banking / HSBC and understanding of how change drives benefits for HSBC, its customers and other stakeholdersExperienceProject management skills and experiencePeople manager and broad experience in managing teams of different work streamsExamples of the delivery of on time and on budget projects that achieve business case stated outcomes -a driver with bias towards delivery at pace and controlling project outcomesIn depth experience of working in a banking environment and change projectsStakeholder management experience, especially impactful communication, influencing and running project governance Implementation, change management and benefits realizationImplementation, change management and benefits realizationQualificationsand AccreditationsGraduate in a numerate discipline.PMP training DesiredBB/GB CertifiedJob OfferMulti-Culture Working EnvironmentCompetitive Compensation & Benefit To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Kera Zhang on +86 20 2338 5744.